Manager: Office Support

To provide a comprehensive and strategic support to the Divisional Executive by providing day to day oversight of operational matters and supporting the long-term planning, execution and measurement of developmental and deal activity across the    Â

To serve as strategic advisor and counsel to Divisional Executive.  To monitor, evaluate and measure the timeous implementation of strategic objectives in the division and prepare presentations for   various boards and committees.

Support the co-ordination, planning and alignment of divisional

Overseeing consistent resolution and management of complaints, ensuring root cause analysis is performed and identifying trends for  business improvement and risk management purposes

QUALIFICATION REQUIREMENTS

Minimum qualification: relevant commercial or technical degree

Post graduate degree would be an advantage

KNOWLEDGE AND EXPERIENCE REQUIREMENTS

The preferred candidate will have a minimum of 5 - 8 years’ experience in field of discipline.

Experience in State Owned Entities or development finance entities and understanding of all applicable legislative and governance principles is preferred

Understanding of sustainable banking imperatives and environmental, social and governance requirements would be an advantage

Candidate must have an appreciation of the role of the Organization

Exemplary self-leadership.

The candidate must have absolute commitment towards the values of the Corporation.

Experience in engaging, managing and negotiating with relevant specialist bodies, government institutions, industry associations etc.

Experience working in a high-level collaborative environment.

Proven track record of effectively interacting with senior

Ability to work strategically and collaboratively across departments.

Effective, versatile and action-oriented.

Excellent communication skills.

Ability to manage multiple competing priorities while building effective relationships.

Extremely organized and persistent, with drive and determination to achieve goals.

Knowledge of Microsoft Word, Advanced Excel and PowerPoint.

Practical knowledge of SAP will be an added advantage

Financial /Shareholder ReturnsÂ

To manage the divisional budget and cost centres. Consolidating budget reports in the division.

To assist in reporting activities and preparing comparative reports.

Internal /Operational Processes

To serve as strategic advisor and counsel to Divisional Executive.

To assume day-to-day responsibility for projects and tasks and coordinate the execution of strategic initiatives.

Day to day divisional pipeline management reporting

To create and maintain cross-departmental relationships

To assess inquiries directed to the Divisional Executive determine the proper course of action and delegate to the appropriate      individual to ensure resolution achieved.

Participate in strategy formulation and implementation for the

Provide strategic advice and support on policy matters.

Assist with reporting on various operational activities.

Assist in the implementation of an effective client experience management framework including oversight of process optimization     and digitization, complaints management, culture skills and          targeted client service levels

In conjunction with COO Office Manager, align complaints principles to the strategic intent,

Analyse trends and provide recommendations for remediation.

Prepare Management information reporting and table analysis at key governance forums.

Monitor and evaluate divisional performance and ensure measure/interventions are put in place.

To generate ideas for improvement of cross functional processes or resolution of complex problems.

Formulate and prepare speeches and presentations for the Divisional Executive.

Participate in corporate strategic initiatives/projects.

Research and provide specialist knowledge and advice to Divisional Executive relating to all operational aspects.

Provide input to Executive Management Committee (Exco) and other strategic committees in the Corporation.Â

To effectively formulate and implement       systems and procedures to ensure compliance and provide       innovative solutions to take operations forward

Corporate Strategic Alignment

•   To participate in and support Corporate Initiatives.

•   To formulate and implement innovative ways to improve Customer   focusÂ

•   Monitor and evaluate divisional strategic priorities and preparation   of reporting and presentation requirements.

Customer Focus Stakeholder Management

To create relationships with internal and external clients.

To ensure effective client experience management framework is delivered and managed to optimise client experience across all     touch points.

To build a network of relationships, across the units, to achieve goals and objectives.

Learning, Leadership People Growth

Keep up to date with latest developments (conferences and sector forums)

To research best practice measures.

Take responsibility for personal development and growth.

Promote the sharing of knowledge and best practice in the division.

Coaching and Mentoring of peers

TECHNICAL/FUNCTIONAL COMPETENCIES

Resilience

Decisiveness in Execution

People Engagement

Communication and Engagement

Diverse Stakeholder Management

Teamwork

Innovation

Change leadership

Strategic Thinking

Business Mind Set

Business acumen

Analytical and problem solving

Results and solution orientated

Planning and organizing

Leadership and managerial skills.

Monitoring and evaluation

BEHAVIOURAL COMPETENCIES

Verbal and written communication skills

Coaching skills.

Negotiation and influencing capability.

Ability to follow through with initiatives.

Ability to motivate and work with teams from diverse cultural

Sense of urgency and can-do attitude

Flexible and able to deal with ambiguity

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