Guidance Consultant (Clinical EAP Intake and Triage) - Manila

About ComPsych

ComPsych® Corporation is the world’s largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

Job Summary

Guidance Consultants provide support to diverse global EAP clients on behavioral, emotional health, family, and wellness related issues. As the world’s largest provider of EAP and managed care, this is an exceptional growth opportunity to use your clinical expertise to help clients navigate their resources and provide in the moment support.

Primary Responsibilities

Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor

Provide crisis stabilization to at-risk clients

Using critical thinking and problem solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction

Educate clients about resources, eligibility, and services with a positive and professional approach

Maintain complete and accurate documentation of cases within our proprietary database

Other duties as assigned

Job Qualifications

Master’s degree in Social Work, Counseling, or Psychology required

Exceptional communication skills, with strong focus on customer service

Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills

Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization

FTE