Sales Associate / Customer Service Representative

Overview:

Drybar Tuscan Village is looking for warm, smiling faces to welcome our members and guests! Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it, for us that’s blowouts! No cuts. No color. Just blowouts.

At Drybar, our receptionists are called Bartenders because that’s what they do – they tend to the social experience of our bar atmosphere.

Sales Associate/Customer Service Representative Benefits:

Competitive compensation with potential to make between $12- $22+ per hour based on performance (comprised of hourly wages and commissions on membership sales)

Paid and ongoing training

Flexible schedules that are set

Complimentary blowouts

Generous discounts on retail products

Flexible dress code: black, white, grey, yellow and denim

An upbeat, positive, fun, family-feel shop culture

Here is what Drybar Bartenders are responsible for each day:

Leading the client’s experience from check-in to check-out, ensuring Drybar standards are upheld, creating a memorable experience for the client.

Setting the tone of a positive shop atmosphere by approaching the day as if hosting a party.

Troubleshooting any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met.

Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk and bar area clean.

Keep the shop looking fresh. Bartender side work includes activities such as: dusting, cleaning, sweeping, inventory, cleaning dishes/glasses, re-stocking product shelves and other similar duties.

Sales Associate / Customer Service Representative Qualifications:

Experience in a fast paced, customer service centric environment

Previous experience with Point-of-Sale (POS) Systems strongly preferred

Previous salon/spa experience preferred but not required

High school diploma or equivalent

Ability to work at a sustained, fast pace

Excellent problem solving and troubleshooting skills

Track record in providing over-the-top, amazing customer service!

Ability to multitask with ease

Frequently required to stand and/or walk for duration of 6-8 hour long shifts

Has the technical ability and skills to operate a point-of-sale system

Problem solver – uses logic and support resources to solve problems at the front desk

Maintains professional demeanor under pressure

Must have weekend availability

Drybar follows all applicable federal, state and local laws regarding background checks

Legal Disclaimer:

©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.

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