Application Support Analyst

What will you be doing?

As an Application Support Analyst, you will be responsible for providing client services and support for the Nasdaq Fin-Tech product and service offerings. You will be part of the global service desk team that provides 24/7 standard support and emergency support. This includes handling inquiries from users globally, providing user application support, and supervising service delivery.

Providing day-to-day product support to the Nasdaq Fin-Tech client base.

Tracking, following up, and resolving operational, technical, and user-reported issues.

Performing incident management.

Monitoring: Application QoS, Subscription processing, Systems, Market/provider notifications.

Fixing and resolving any issue resulting from monitoring or user report.

Collaborating with client technical teams to address issues.

Handling change requests.

User access provisioning.

Raising issues to the appropriate technology teams and senior management when vital.

Updating knowledge base systems to deliver accurate troubleshooting guidelines.

Who are we looking for?

Bachelor’s Degree or equivalent experience in Computer Science, Information Systems or other related disciplines and experience.

For non-degree holders, at least 3 years' work experience in Data Center, Trading, Computer, or Network Operations.

New graduates with related educational background and internship experience will be considered.

Ability to effectively use tools such as JIRA, Confluence, SVN, Putty, PowerBi, MS Office (in particular Excel).

Good understanding of service level metrics.

Basic data analysis skills.

Excellent verbal and written communication skills

Shown attention to detail and organizational skills.

Critical thinking and natural curiosity; a self-learner.

Excellent problem solving skills. Prior technical background in system/product troubleshooting is a plus.

Prior experience in similar product support role - Technical & Helpdesk Support or equivalent is a plus.

Understanding of financial markets and trading concepts is an advantage.

ITIL and Six Sigma Certifications are a plus.

Amenability to shifting schedules as the team operates on a 24/7 basis

What will it be like working here?

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered.

What do we offer you?

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive a competitive salary package, HMO coverage for you and your dependents, annual bonus, employee stock purchase plan, retirement plan, education reimbursement options, paid vacation and sick leave, subscription to eLearning platforms, fitness, wellness and more.

What happens now?

If you think you would thrive in this role, then we would love to hear from you! Follow the link to apply, and one of our team members be in touch.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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