Product Manager, Product Management

Ryan, LLC is an award-winning global tax firm that liberates its clients from the burden of being overtaxed. By freeing our clients’ capital, we make it possible for them to invest, grow, and thrive – concentrating on what they do best. For years, Ryan has been delivering unparalleled value to many of the world’s most respected companies in the form of exceptional services, as well as cutting edge software solutions. In 2021, Ryan was named as One of the Best Places to Work by Glassdoor. Ryan has also been named one of the Fortune 100 Best Companies to Work For the past five years in a row.

We are on a mission to become the world’s trusted platform for tax, seamlessly delivering the right combination of software and expertise to become an intuitive extension of our clients’ tax capability.

We are looking for a product leader who deeply understands what it takes to craft a great product management organization in the areas of Product Leadership, People Management, and Product Performance & Execution.

The Product Manager will take part in defining a product platform which brings together a collection of focused, sophisticated, data-heavy software applications backed by expert tax professionals. The platform will be used by a spectrum of businesses, from SMBs to large multinationals, across a variety of market segments, and is comprised of a portfolio of products, which will need to be reconciled with the currently available suite of Ryan software products.

Ultimately, the goal of the platform is to serve as the hub for all things tax, providing access to a network of complementary products and services.

We are looking for a Product Manager who is obsessed with solving for user needs, has an extreme attention to detail, concisely communicates complex concepts, has great business and analytical skills and is excited about the craft of product management.

This role is perfect for a product manager who has an ownership mentality for driving impact, pursues data-informed insights, focuses on customer empathy and product craft, and loves to learn and execute. To be successful in this role, you need to have a bias for action, and be comfortable guiding decision-making based on a combination of hard data and incomplete or ambiguous information. You understand how to balance long-term bets with quick wins.

Duties and responsibilities:

Support development of product strategy and roadmaps working in conjunction with Senior Managers and Directors of Product and product team

Build hypotheses and MVP scope to meet product goals and KPIs

Analyze product and business data to create data-driven insights and drive iterative development

Create a positive team member experience.

Be responsible for direct interaction with business stakeholders, including, but not limited to, eliciting comprehensive business requirements, use cases, and recommending appropriate solutions.

Acts as a product subject matter expert for sales and sales support

Create user stories, requirements and functional specifications for development.

Collaborate with User experience team to design user interface and user flows

Support Customer Operations and client training as needed

Work with development team to estimate work and execute against plan

Work with Development, QA, and Production Support teams to communicate, verify, and test the desired functionality changes.

Education and Experience:

Bachelor’s degree in Business Administration, Information Systems, Finance, Computer Science or a related field. Minimum of 3 years of direct work experience in a product management or business analyst capacity. Experience with Agile software delivery methodologies is required. Experience with corporate tax (indirect tax, property tax, etc.) is a plus.

Preferred Qualifications:

Anticipates and proactively delivers expected results for team members

Effectively solves problems

Demonstrates initiative and provides complete follow-through on areas of responsibility

Advanced written, visual and verbal communication skills

Superior attention to detail

Demonstrates accuracy and thoroughness

Demonstrates willingness to be flexible and adaptable to changing priorities

Thrives working both independently and in a team-based environment

Strong multitasking and organizational skills

Computer Skills:

To perform this job successfully, an individual must have experience with MS SQL and advanced skills in Microsoft Word, Access, Excel, Outlook, and Internet navigation and research.

Certificates and Licenses:

Valid driver’s license required.

Supervisory Responsibilities:

Requires limited supervisory responsibilities including training employees, assigning work, and checking work for accuracy and completeness.

Work Environment:

Standard indoor working environment.

Occasional long periods of sitting while working at computer.

Position requires regular interaction with employees and clients both in person and via e-mail and telephone.

Independent travel requirement: up to 10%

Equal Opportunity Employer: disability/veteran

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