OAG - Child Support Child Support Officer II-V

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: You may apply to the job directly through the CAPPS Career Section.

It is not necessary to apply both through Work In Texas and CAPPS Career Section GENERAL DESCRIPTIONAre you interested in mission-driven work?

Do you enjoy helping others?

Join the Office of the Attorney Generals Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents and ensuring children receive the support they need and deserve.

Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the involvement of both parents in their childrens lives; and collaborating with state agencies and community organizations to serve Texas families.

CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families.

Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state.

The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas.

OAG employees enjoy excellent benefits ( along with tremendous opportunities to do important work at a large state agency making a positive difference in the lives of Texans.

ESSENTIAL POSITION FUNCTIONSTakes appropriate case action to locate absent parents, establishes paternity for children born out-of-wedlock, establishes or enforces child/medical support obligation, and initiates case closure: Conducts detailed in-office investigations to locate parties, verifies employment and determine assets Prepares documents relating to legal and administrative actions to establish or enforce child support orders Negotiates lump sum payments from non-custodial parents who owe past due child/medical support Negotiates out-of-court settlements and agreements with parties (CSO II only) Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s) Documents all case actions taken utilizing the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), and case/court documents Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository Reviews cases to determine if cases are eligible for closureAttends court to assist legal staff, as neededResearches case information on the computer including TXCSESAssesses child support cases to determine appropriate actionAs team leader, assigns and monitors work of assigned staffProvides training and technical assistance to office staffSupervises office staff in the absence of the office manager and/or supervisorExplains Child Support Program policies, procedures and regulations to customersResponds to complex customer inquiries and complaintsAssesses the validity of complaints against the IV-D program with impartialityServes as a Notary PublicPerforms related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work scheduleEnsures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrity Qualifications: MINIMUM QUALIFICATIONSCSO II:Education: Graduation from high school or equivalentEducation: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substitut d for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist.Skill in using a computer for word processing and data entry/retrievalSkill in negotiating and interviewingSkill in basic mathematical computationsSkill in handling multiple tasks, prioritizing, and meeting deadlinesSkill in effective oral and written communicationSkill in exercising sound judgment and effective decision makingAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional office environmentAbility to provide excellent customer serviceAbility to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)Ability to arrange for personal transportation for business-related travelAbility to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs.Ability to travel (including overnight travel) up to 15% Ability to Type 35 words per minute (Typing test required at time of interview)CSO III:All items listed for a CSO II : One (1) additional year of full-time experience working in the following (or closely related) fields: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialistCSO IV:All items listed above for a CSO II and CSO III : One (1) additional year of full-time experience as a Child Support Officer or an equivalent position in a IV-D agency or private sector is required.CSO V:All items listed above for a CSO II, CSO III, and CSO IV : Two (2) additional years of full-time experience working in the following (or closely related) fields: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist.

PREFERRED QUALIFICATIONSEducation: Graduation from an accredited four-year college or universityKnowledge: Investigative practices and techniquesOther Language: Ability to proficiently read, write, and speak Spanish TOAPPLYTo apply for a job with the OAG,electronic applications can be submitted through either CAPPS Recruit or Work in Texas.

A State of Texas application must be completed to be considered, and paper applications are not accepted.

Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code.Military Crosswalk information can be accessed athttps://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER