Customer Service Representative - Cosmetics

Come Work with Us!

Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Ready to build a career? It's time to look at Taylor.

Your Opportunity: Taylor Print & Service Solutions, a division of Taylor Corporation, is looking for an experienced Customer Service Representative to join their team! A Customer Service Representative (CSR) is responsible for delivering a consistent, quality experience to all internal and external customers while building internal and external relationships. A CSR significantly influences the customers' experience as the first contact and expediter of our ability to address any request across a large volume of customers. During this process, they will have developed some subject matter knowledge across our various offerings and solutions allowing them to work more autonomously than the entry level CSR. Someone in this role must have very strong communication skills, work seamlessly with multiple sources in various locations to quickly address and resolve customer requests, and always keep the customer first.

A CSR plays an integral part in meeting all company goals:

Guarantee satisfaction and value for our customers

Contribute to a work environment that fosters pride in being part of a winning team

Contribute to the company's goals of achieving cost efficiencies by maintaining high productivity and quality standards

A CSR is responsible for supporting the company vision and mission. This position requires tact, sensitivity, and professionalism, because they are in contact with current and prospective customers, and are in a strong position to influence their satisfaction and our company prosperity.

Your Responsibilities:

Deliver an exceptional customer experience every time

Manage all communication - written, verbal and in-person - professionally, friendly and efficiently

Provide accurate, timely information and follow-up activity in a courteous, efficient, accurate manner

Work with applicable team members to address escalations and concerns on behalf of the customer ensuring a clear owner and hand-off is made when applicable

Escalate and engage appropriate resources to assist or resolve service issues as necessary

Work assigned workflow to meet customer deadlines in a team environment while sharing suggestions for improvement

Work to gain an understanding of our customers and their needs by finding applicable resources as needed

Learn our different products and services and communicate them to customers

Works with a mentor, team and supervisor to gain knowledge

Continue to sharpen skills and drive personal growth through additional applicable training

Available to assist on projects

You Must Have:

High School education

2+ years of related / relevant experience

Strong Microsoft Office skills with emphasis on Excel and Outlook

Advanced computer experience and ability to implement new technologies

We Would Prefer:

2 years or more of college

Print, marketing, or promotional product experience

Salesforce.com knowledge

About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have he