Customer Service Representative

We are looking for enthusiastic and dedicated Customer Service Representatives to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients. As a Customer Service Representative, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities:

- Answer incoming customer inquiries via phone, email, or chat in a timely and professional manner.

- Resolve customer issues efficiently and effectively, ensuring a high level of customer satisfaction.

- Provide accurate information about products and services to customers.

- Maintain detailed and accurate records of customer interactions and transactions.

- Collaborate with team members and other departments to ensure a seamless customer experience.

- Follow company policies and procedures in handling customer interactions.

- Stay updated on product knowledge and industry trends to better serve customers.

- Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.

Qualifications:

- High school diploma or equivalent; a college degree is a plus.

- Previous customer service experience, preferably in a BPO or call center environment.

- Excellent verbal and written communication skills.

- Strong problem-solving abilities and attention to detail.

- Ability to handle multiple tasks and manage time effectively.

- Proficient in using computers and various software applications.

- Ability to work in a fast-paced and dynamic environment.

- Strong interpersonal skills and a positive attitude.

Summary of role requirements:

Looking for candidates available to work:

Monday: Evening

Tuesday: Evening

Wednesday: Evening

Thursday: Evening

Friday: Evening

2-3 years of relevant work experience required for this role

Working rights required for this role

Expected start date for role: 27 May 2024

Expected salary: 25,000 - 30,000 per month

Full time