Salesforce Training Specialist (Remote)

Job Description

Reference #57131

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Open to W2 candidates!

We are hiring a Salesforce Training Specialist for a key client of ours in the chemical manufacturing industry. This is a 100% remote position but also with travel expected up to 60% of the time. In this role you will be responsible for providing training and process support for a key client training initiative. You will develop training materials and conduct both virtual and face

-to

-face training sessions for company employees. You will also identify process change impact and educate users accordingly. A self

-starter is needed to lead and coordinate training support with corporate colleagues in the USA and in Mexico. Knowledge of Salesforce CRM and Adobe Learning Manager LMS is key.

Responsibilities

Facilitate Salesforce trainings, both virtually and in

-person, in an engaging manner utilizing research

-based education principles

Create supporting content such as job aids and consult on e

-learning design

Host virtual office hours with sales reps to answer questions and provide further guidance

Facilitate virtual trainings for application updates and enhancements

Attend or host ticket review

Host virtual Champion (pilot users) feedback sessions

Create challenges, competitions, or appreciation events to drive adoption

Provide backup to the Salesforce support desk

Communicate with digital solutions team regarding enhancements and further trainings

Provide support to project manager for training logistics such as event planning, LMS tracking, and coordinating class resources

2 or more years experience using Salesforce CRM.

Experience with Adobe Learning Manager LMS

Bilingual English/Spanish is helpful but not required

Background in instructional design is preferred

Previous Company Foreign Trade process experience.

Previous experience in Company Customer Care process

Extensive SAP knowledge (foreign trade, sales and distribution)

5

-10 years of facilitation experience

Experience managing projects

Listed salary ranges may vary based on experience, qualifications, and local job market. Also, some positions may include bonuses or other incentives.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.