Rostering Coordinator (Talent Pool)

Rostering Coordinator (Talent Pool)

Make a difference every day

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".

Your Opportunity

Serco is currently talent pooling for upcoming opportunities. Join our talent pool for consideration in future roles within our organization.

Key Accountabilities

Compiling and publishing rosters using the Time2Work Rostering Tool in accordance with company policies and standards and forecasted demand monthly;

Manually maintain a backup schedule;

Incorporating the following in all planned staff schedules: o Leave o Training o Off Days o Staff Weekly and monthly hours;

Tracking of staff movements on a day to day operation;

Developing and implementing deployments plans over peak periods;

Creating and maintaining an overall staff annual leave plan;

Planning and scheduling of all required training in conjunction with the relevant stakeholders;

Deal with staff roster issues and make necessary adjustments to provide efficient and effective duty arrangements;

Monitor and review the effectiveness of the roster arrangements, make necessary adjustments and escalate to Head of WFM for any issues that require further management review;

Monitor and track staff time & attendance;

Create and maintain daily & monthly reports

Specific Requirements

The job holder will be educated to a level of High School Diploma, General Education Degree or equivalent professional qualification.

The job holder will have 5 years minimum experience in a Roster Planner role for large (1,000+) workforce

The role holder with have experience in Time2Work workforce management tool or similar rostering tool

Knowledge of airport operations and security are desirable

Industry experience in Retail, Aviation, F&B, hotel, hospitality is desirable

What’s in it for you?

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:

Competitive monthly pay and allowances that are commensurate with the role and industry standards

Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing

We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards

We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones

We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture

We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.

As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit for more information.