Call Center Customer Service Representative

Job Description

Responsibilities and Duties

Answer incoming calls and entering customer information into our ticket system in order to open up a ticket for service.

Staying on top of entering changes and adjustment or cancellations

Make outgoing calls to our service providers to ensure customer service calls are handled in person

Following up on service calls to ensure customer’s issues have been resolved and closing out calls.

Handling any paperwork that needs to be processed.

Helping out with any other work office tasks

Demonstrate a high level of professionalism, even under stressful situations

Call Center Customer Service Representative will also be taking part in a cell rotation for after-hours hotline support. This rotation has additional compensation apart from regular pay.

Other duties as assigned by supervisor

(More details can be given in person during the interview.)

Qualifications

Excellent written and verbal communication skills

Strong interpersonal skills

Strong computer skills including all Microsoft office products

Professional appearance and demeanor

Dependability and punctuality

Customer service experience preferred but not required