Customer Service Representative

Job Description

PrideNow is looking for an Invoice Customer Service Representative to work at one of our clients in Freeport, NY.

Pay: $23.00/hr.

Location: Freeport, NY

We are looking for a candidate who has the attention to detail to review and prepare accurate invoices and provide superior customer and vendor business-to-business basis, by phone! We pride our company on providing excellent customer service and we're looking for individuals who are already looking for success and the potential of a long-term career opportunity with our company! Most of our promotions are from within!

Experience working in an office, basic computer knowledge, professional and courteous phone skills to work in our fast-paced environment. Prior invoicing/billing and customer service and/or in-bound call center experience (1-2 years) is a plus.

Essential Job Duties and Expectations of Various Jobs:

Verify/Process invoices.

Preparing invoices for customers and vendors

Resolve customer service inquiries and concerns.

Recognize, document and alert managers with escalated calls/issues.

Receive and dispatch service calls.

Taking resolutions from vendors and entering them into multiple computer systems

Other duties as assigned.

Job Requirements:

Prepared billing in professional offices

Attention to detail--comparing work completed to invoices.

Excellent telephone communication skills

Ability to work in a fast-paced environment, multi-task and make sound decisions.

Use proper discretion in evaluating/elevating customer issues.

Good defusing techniques for difficult situations

Excellent work historyCompany Description

Here at PrideNow—a division of Pride Global—our team of knowledgeable, results-driven professionals provide dynamic solutions for all your unique business needs.

We pride ourselves in our honest, supportive, and fully transparent relationships with both our clients and candidates. With our “white-glove service” approach, we provide our clients with a dedicated specialist to handle all your day-to-day needs.

Our diverse database of candidates has been meticulously vetted and tested before being presented to any potential employers and fit all experience levels for any temporary, temp-to-perm, and permanent positions you may be looking to fill.