Inside Account Manager - Asia Pacific

Job Summary

The Inside Account Manager (IAM) position is responsible for supporting APAC territories, a mix of Global, strategic and enterprise commercial account sets in the International Inside Sales Department. The Inside Account Manager is an integral part of the sales process by collaborating with outside sales to provide hardware, software, and service support to their assigned customers. The IAM will create pricing quotes for customers’ IT needs, process purchase orders, and track orders to provide status and updates for their customers.

About Us

Established for over 30 years, SHI has continued to grow from once a small software only reseller to a global industry leading IT solutions provider. With our organic growth and stability within the global market, we are able to provide a variety of technology products, solutions and services to businesses including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.

With the support from our International partners and colleagues, we offer the opportunity to progress and develop a career within the IT Industry while working in a diverse and fun environment. From sales, technical and support personnel, SHI offers positions ranging from entry-level to seasoned experts.

SHI provides innovative solutions and world-class support from over 30 offices throughout the U.S., the U.K., Republic of Ireland, Canada, France, Hong Kong and Singapore.

Responsibilities

include, but are not limited to:

Representing SHI as a central point of contact for the customers base in the Asia Pacific region

Provide quotes and consultation to customers as we maintain, develop, and grow the scope of our services and solutions

Provide outstanding support to existing and new customers in the Asia Pacific region

Act as liaison between Account Executives, BDM, customers, and the company’s internal departments

Leverage internal and partner resources to advance an opportunity by utilizing vendor databases, partner portals and product knowledge

Process sales orders and ensure customer transactions are processed accurately and efficiently

Provide updates to the sales team and customers on order statuses

Be proactive and take the initiative to resolve issues by handling product returns, invoicing questions, and customer concerns/questions

Research technology products and services on behalf of our customers

Gain industry knowledge through a series of sales and technology trainings

Actively participate in team meetings with managers to review important updates and changes

Set up conference calls between outside sales, customers, vendors and our internal teams

Qualifications

Completed a university degree or its equivalent (all majors considered)

Sales or Customer service and/or customer facing experience

Proficient in Microsoft Outlook, Word, Excel and PowerPoint

Experience in CRM, Dynamics AX, SharePoint, BI tools

Required Skills

Strong written and verbal communication skills

Strong problem solving and good interpersonal skills

Ability to learn fast and absorb new knowledge daily

Excellent multi-tasking and organizational skill

Self-motivated, with the ability to work in a fast paced and constantly changing environment

Unique Requirements

Knowledge of Asian languages (Japanese, Korean, Tagalog, etc.)

Additional Information

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Regular Full-Time