Regional Manager, LTC Ombudsman Program (Santa Monica)

Job Description

The Regional Manager of the Long-Term-Care (LTC) Ombudsman Program must use strong leadership and clinically sound capabilities to direct the Lancaster regional area for the LTC Ombudsman Program. This includes the supervision of staff, graduate-level MSW candidate interns, and volunteers who advocate for residents in long-term care facilities. The Regional Manager will also guide the ombudsman to stay abreast of local, state, and federal regulations concerning long-term care facility issues. The position will conduct ombudsman and elder abuse awareness presentations to consumers and professionals.

Benefits & Compensation:

We offer competitive salaries and comprehensive benefits. Benefits include 80% company-paid medical, 100% company-paid dental, a 401(k) plan with a competitive employer match, a Flexible Spending Account (FSA), optional life and vision insurance, and 14 paid holidays plus paid time off (PTO).

Primary Responsibilities:

Conduct preliminary investigations of reports of alleged elder and dependent adult abuse in long-term care facilities promptly.

Train, recruit, assign, and supervise Ombudsman staff, interns, and volunteers.

Ensure that all complaints are being handled according to program guidelines.

Ensure facility coverage plan is implemented by coordinating schedules and field visits.

Collect and report accurate statistical data monthly to conform with established procedures.

Provide community education presentations, ongoing Public Relations, and development with community partners like law enforcement and local fire departments.

Conduct monthly in-service meetings for volunteers and staff.

Conduct annual volunteer recognition activities to promote volunteer retention.

Engage in legislative advocacy in the district and at the State Capitol.

Use of personal vehicle to visit LTC facilities approximately 30% of the time.

Attend monthly Ombudsman Program Managers and agency meetings and represent the program at several countywide multidisciplinary team meetings.

Job Requirements:

Education Requirements

Master's in social work (MSW) for two years required. Master’s in gerontology (MSG) may also be considered.

Experience Requirements

Three years minimum experience in one or more of the following areas: gerontology, complaint investigation, mediation, negotiation, health care delivery, long-term care, and advocacy.

Previous experience in volunteer management and staff supervision/management.

Ability to communicate effectively in writing and orally.

Experience working with ethnically diverse populations.

Other Requirements

Candidates must not have worked at a long-term care facility, nursing home, assisted living facility, or adult day service center for at least one year before applying.

Must pass and maintain a criminal background check.

Must travel throughout Los Angeles County/City and to Sacramento minimally biannually.

Transportation, valid driver’s license, auto insurance, and satisfactory criminal background check required.

Company Description

Wise & Healthy Aging is committed to serving older adults at all stages of their lives, from pre-retirement through elder years, caregivers and their families, senior services organizations, and others who share our passion and commitment to making a difference in the lives of older adults. Wise & Healthy Aging has received numerous designations of excellence from Guide Star, GREATNONPROFITS, and NCQA Case Management for Long-Term Services & Support. It is nationally certified as a Great Place to Work.