First Party Collections

Job Description

Job Purpose

Join us in a vibrant work environment that offers exceptional growth prospects and is recognized as a Great Place to Work! As a persuasive communicator, you will engage with first-party past due accounts using various communication channels. Leverage technology to accurately update customer accounts, process payments, and investigate discrepancies. With the attainment of proficiency in software and product knowledge, along with consistent achievement of key performance indicators, the opportunity for a flexible blend of office and work-from-home schedule may arise. This company places a strong emphasis on training, offering comprehensive onsite training for professional development. Your role will be instrumental in upholding our commitment to excellence while fostering a positive work atmosphere.

Job Description

• Applying assertive and persuasive communication skills, respond to inbound automated dialed first party past due accounts. Quickly build rapport with customers to converse about delinquent balances, understand payment issues, remove customer payment obstacles, and negotiate payment(s). Update customer contact information. Document conversation outcomes in database. Maintain accurate customer records.

• Accept payments through PCI compliant link. Verify and post payments according to procedures.

• Research payment issues to corroborate customer’s account issues. Initiate outbound calls to locations to discuss account discrepancies, receivables, or late postings.

• Converse with multiple customers via chat, email, and phone. Personalize standard communications and send to customer. Maintain accurate records.

• May utilize skip tracing practices to identify and locate delinquent or defunct account holders.

• Learning to apply knowledge and skills to the business environment. Works under guidance with work peer reviewed for accuracy, quality, and coaching. Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations.

• Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Adjusts effectively to working with a variety of processes, requirements, and cultures.

Qualifications

• High School Diploma or GED

• Experience in a call center environment, accounts receivable account management, collections, inside sales, or customer retention

• Experience with software and maintaining databases preferred

• Technical ability to quickly learn and become proficient with proprietary software

• Multi-tasking skill set to manage multiple conversations via chat, email and voice channels

• Persuasive verbal communication, professional writing, and exceptional listening skills

• Cognitive ability including reasoning, multi-tasking, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.

• Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to management

• Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated

• Ability to build professional and trusting business relations

• Proficient MS Office Outlook

• Shifts available from 8am to 8 pm CST and some Saturday mornings

NOTE:

• Training/Nesting is 6 weeks completely in office Mon-Fri (8am-5pm) – Next class begins 9/18/2023`

• Limited flexibility for absenteeism during Training/Nesting (No full day absences, candidates cannot be in training class with preplanned vacation /etc. that would require absence)

• An agent’s permanent schedule after the first 6 weeks is a hybrid schedule (10 days out of the month in office and the remaining days are worked from home)

• The contact center is open from 8am-8pm CST Mon-Fri (Closed on weekends)

• We’re currently hiring for the later permanent shifts (10am-7pm and 11am-8pm) Earlier shifts may be available later based on attrition, performance, and preference (no guaranteed timeline)

Position Benefits

Get the chance to work directly with a leading provider of funeral, cremation, and cemetery services with a strong reputation in the industry. This opportunity offers the chance for career growth and advancement within the company. Working for an organization that has a diverse range of roles and locations allows employees to explore different areas of the funeral and cemetery industry and develop their skills and expertise. Along with comprehensive benefits, training and development, collaborative work environment, employee recognition, community involvement and most importantly, meaningful work – being a part of this industry can provide a sense of purpose and the opportunity to make a positive impact on the lives of grieving families. Helping families through difficult times and providing compassionate support can be deeply fulfilling for individuals like yourself!

Working Environment: Hybryd

Employment type: Contract with potential to hire.

Compensation: $19

About us

Adroit Partners is a leader in identifying and placing quality talent with top employers. Becoming a part of our team means you will gain access to an array of opportunities with our network of clients. We offer assistance in refining your resume and social media presence to better highlight your talents, and can introduce you to industries you may not have considered. We are here to help you every step of the way from the application process through accepting the job offer, ensuring your career goals are met.

Fill out an application today!Company Description

Recognized as one of the industries fastest growing staffing firms.