Remote Electronics Repair Technician

Job Description

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:

Our team of Remote Electronics Repair Technicians have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. Our Field Technicians drive to customer locations in a company provided van to repair their electronic devices while delivering our award-winning personalized customer experience.

Essential Duties and Responsibilities:

· Resolve customer issues by troubleshooting and repairing their electronic devices

· Expand your knowledge of ubreakifix culture and products and culture

· Deliver world class customer service

· Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction

· Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs

· Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion’s Core Values

· Demonstrate ubreakifix’s Core Values in all interactions

· Be responsible for inventory management

Here’s what you’ll bring to the team:

· A passion for solving problems and delivering solutions

· A love for people and the devices that enrich their lives

· One or more years of customer service/retail sales experience preferred

· A willingness to learn and leverage sales resources provided by Asurion

· Reliable and flexible when it comes to dealing with difficult situations

· The ability to quickly adapt in an ever-changing environment

· Motivated to meet and exceed evolving key performance objectives

· Ability to work a flexible retail schedule

· Six months experience with product service support or electronics troubleshooting

· Knowledge of mobile devices and operating systems

· High School diploma or equivalent preferred

· Strong oral and written communication skills

· Strong teamwork and collaboration skills

· Basic knowledge of Microsoft OfficeCompany Description

UBREAKIFIX is an electronics repair franchise.