Vehicle Demo & Delivery Specialist - Jaguar/Land Rover (Dubai & Abu

Job Purpose:

To coordinate between customers and concerned internal departments to ensure smooth conclusion of vehicle handover while providing the highest degree of customer service at all times in accordance with the company sales policies and procedures

Roles and Responsibilities:

Liaise with PDI department on vehicle readiness and accordingly, schedule handover appointments in coordination with the sales department

Prepare a Vehicle Configuration Record prior to delivery of the vehicle

Liaise with the customer including prior notification of delays, changes in the requirements and specifications etc., if any, in order to ensure smooth conclusion of vehicle handover

As and when required, ensure handover of a vehicle outside the company, ensuring the same standards of customer service are upheld

Stay up to date on vehicle operational features and latest innovations as well as other technical and non-technical car related information. Provide comprehensive explanation to new car owners about the vehicle with a view to improving the customer experience

Ensure that the customer is aware of all available extras, accessories and warranties

Provide highest degree of customer service and satisfaction at all times in accordance with the company sales policies and procedures to maximize future recommendation or repeat sales

Introduce the customer to the service department

Liaise with the sales advisors on the registration process, coordinate with logistics for the deliveries made via recoveries, etc. in order to ensure seamless integration of the various processes linked to vehicle handover

Maintain accurate and timely records on delivery status, including sending a daily report of cars delivered to the line manager

Ensure details of all vehicle transactions are accurately completed (delivery documents i.e. checklists, delivery notes, extended warranty etc) & recorded and registered with sales administration

Work as part of a cohesive customer focused team to promote enhanced levels of customer service

Qualifications & Experience:

Degree in any discipline or through automotive vocational route

2 Years experience in a Customer service environment

Good knowledge of automobile sales gained through formal training or work experience. bilingual (Arabic and English)

Attention to details and concern for quality

Dynamic and proactive personality

Schedule: