IT Support Manager

Job Summary

Medpace is growing rapidly, and we are currently seeking a full-time, office-based IT Support Manager to join our growing Information Technology (IT) team in Mumbai office.

Responsibilities

Manage administration of internal user accounts and other applications;

Provide support to end users on internal IT equipment and software applications including desktop computers, peripherals, copiers, fax machines, scanners, building security system, environment monitoring system, computer operating systems, office applications, and others;

Identify, research, and resolve technical problems of internal IT equipment and software applications;

Manage response to IT tickets, telephone calls, emails, and requests for technical support;

Document, track, and monitor problems to ensure timely resolutions; and

Perform other tasks related to IT Support.

Qualifications

Fluent in English (both written and verbal)

Bachelor’s degree in Information Systems or a related field

At least 5 years of experience in IT Support

Experience with Exchange Server Tools, Office 365 and other cloud based applications

Medpace Overview

Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across almost 40 countries.

Why Medpace?

People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.

The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.

Medpace Perks

Hybrid work-from-home options (dependent upon position and level)

Competitive PTO packages

Company-sponsored employee appreciation events

Employee health and wellness initiatives

Flexible work schedule

Competitive compensation and benefits package

Structured career paths with opportunities for professional growth

Awards

Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024

Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility

What to Expect Next

A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

EO/AA Employer M/F/Disability/Vets

Full-Time