Consumer Operations Representative

TransUnion's Job Applicant Privacy Notice

What We'll Bring:The Consumer Operations Representative is responsible for addressing consumer requests and concerns in the Back-Office, Walk-in, Email, and Call Center channels.

What You'll Bring:

Key Responsibilities:

Ensure that all Consumer Credit Report requests are attended and responded to within the Service Level Agreement.

Ensure that all other related D2C tasks are carried out in accordance to TransUnion’s Compliance requirements-- logging and tracking of consumer requests, reviewing of documents, updating the tracker, reconciling payments, and issuance of consumer credit reports

Create and Facilitate Consumer Relations policy and procedure, user documentation, scripts, and Standard Operating Procedures.

Work with vendors to ensure timely resolution of consumer disputes, complaints, and escalations

Work with the Operations Dispute Team and Data Furnishers to close disputes concerns raised by consumers

Ensure adherence of TAT for all consumer operations related processes

Impact You'll Make:

Skills & Experience:

Bachelor's Degree in appropriate field of study and equivalent work experience

2 years of experience in consumer operations, customer service, banking, or BPO domain

Familiarity with Microsoft Office Suite – Word, Excel, PowerPoint, etc

Ability to create reports and dashboard which can be shared internal & external audience

Excellent written and verbal communication skills with experience in working with cross-functional teams.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep I, Consumer Operations Support

19029793