Technical Support

Our client, Fedelta, driven by an unyielding commitment to revolutionize business technology, is dedicated to delivering innovative, powerful, and intuitive software solutions designed specifically for the retail and hospitality industries. Since its establishment in 2003, our client has focused on cultivating an industry-leading Point of Sale solution, driven by a dedicated team and enriched by insights from its global customer base. Renowned for its dedication to innovation, our client surpasses traditional offerings, providing a comprehensive suite of cutting-edge software solutions. This suite includes advanced tools for inventory management, loyalty programs, and customer relationship management (CRM).

The Fedelta Core Values:

We value our customer relationships and the relationships we have with our peers and teammates. We believe that we achieve more when we work together and for each other.

We are compassionate, we listen to and we care for everyone we engage with

We are accountable, each of us is responsible for our words, actions, and results.

We value integrity, we build trust through our actions.

We value respect, we treat people with dignity and professionalism.

We are diligent, we show care and conscientiousness in our work and duties. We get things right the first time.

Job Description

As POS Technical Support, you will be responsible for providing 1st level technical support to clients both from the office and onsite. This entails promptly addressing client inquiries and concerns, troubleshooting technical issues, and ensuring efficient resolution. Should a situation require further expertise, you will escalate the matter to 2nd and 3rd level support resources as appropriate, ensuring that complex issues are addressed effectively.

Here’s an overview of your future role:

Employment type: Full-time

Shift: Day Shift

Work setup: Onsite, Makati

Perks: Day 1 HMO, Above-market salary, Work life balance

What awaits you in this role?

Provide 1st level technical support to clients from the office or onsite

Escalate to 2nd & 3rd level support resources as appropriate

Provide exceptional customer service at all times

Troubleshoot, document and refine internal processes

Follow the standard policies and procedures

Update & maintain the Helpdesk Call Logging system (Zendesk)

Manage CRM database (Salesforce.com)

Promote services to enhance customer experience, products & revenue

Break fix according to company standards

Follow up on open incidents and keep the customer informed

Contribute to and maintain the internal knowledge base

Perform ad hoc projects as requested by the Client Services Manager

Perform data entry and system setup for new clients

Requirements

What do you need to succeed?

Excellent written & verbal communication skills

Excellent problem solving & troubleshooting skills

At least 3 years experience in a similar role working for an offshore company

Excellent customer service skills

A willingness to learn & a positive attitude

The ability to understand technical problems & deliver solutions

In-depth Windows & networking knowledge

Point of Sale experience will be highly regarded

You should be:

High degree of Customer Care

High degree of self-motivation

Enthusiastic and energetic

Honesty and integrity

Goal-oriented

Professional

Persistent

Ability to overcome obstacles and setbacks

High Attention to detail

Benefits

Why choose us?

Day 1 HMO coverage + 1 dependent

Competitive Package

Prime office location

Day shift schedule

Standard government and Emapta benefits

Total of 20 annual leaves to be used on your own discretion

Fun engagement activities for employees

Mentorship and exposure to global leaders and teams

Upskilling through Emapta Academy

Career growth opportunities

Diverse and supportive work environment

Who are we?

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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