Reservations and Communications Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.

What you will do

Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.

Capture sales for incoming calls related to room, spa, restaurant reservations and in-room dining requests. Accurately coordinate details of each reservation or request.

Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head.

Manage the general reservations and guest communication e-mail inboxes.

Accepts and delivers mobile instant messages, wake-up calls, messages and facsimiles in a timely manner.

Handle guest complaints in accordance with Four Seasons policy.

Contact guests to communication and obtain pre-arrival information.

Confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.

Run appropriate reports checking for special requests or those requiring procedural actions, hard block key room assignments, inform Manager of any reservation requiring Special Attention.

Assist GRS in guest recognition efforts by pre-clearing reservations to identify existing return guest profiles and acknowledge those requiring VIP or Special Attention.

Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guest’s arrival.

Monitor Front Desk and Central Team reservations made the night prior, address any reoccurring issues.

Performs installation and repairs of telephone, facsimile or high-speed internet services in the guest room or public area meeting space.

What you bring

Minimum of two years’ experience working in a similar position in five-star luxury hotels

Excellent reading, writing and oral proficiency in the English language

Excellent computer literacy skills

Previous Administrative experience

Excellent customer services and communication skills

What we offer

Full board shared living accommodation in a high quality, well-resourced compound

Complimentary nights at FS Hotels worldwide

Regular social and sporting events

Paid home leave tickets

Transportation to and from work

Free Wi-Fi in accommodation and employee transportation buses

Work Authorization

Hotel will apply for the work authorization for the successful candidate

We look forward to receiving your application!

REQ10315137