CLINIC FRONT DESK-Orthopedic Foot & Ankle

Job Description

Clinic Front Desk - Orthopedic Foot & Ankle

FULL TIME: Monday - Friday

Department: Clinic Support Staff

Location: Worthington

Responsible To: Clinic Front Desk Manager

Position Summary:

Responsible for all check in and check out functions of medical front desk on a rotating basis, answering phones, scheduling appointments, physician messages, scheduling testing, pre-certification and medical records management.

Position Responsibilities/Standards:

General

Attend department, clinic or company meetings as required

Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns

Consistently work in a positive and cooperative manner with fellow staff members.

Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.

Attend required annual in-service programs.

Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor.

Specific Duties

Meet and greet patients promptly, in a professional and courteous manner.

Obtain patient information during office hours.

Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Worker’s Compensation patients.

Obtain copies of patients insurance cards, MCO identification cards

Verify patient insurance coverage is current and correct at each visit

Review patient label and chart contents for completeness and accuracy.

Accurately Scan insurance cards including front and back

Input patient information and register patient as needed.

Schedule appointments (new, follow-up, reschedule) per physician protocol.

Obtain referrals-check Carriers on line.

Schedule appointments to other specialists as needed.

Pre-certify & schedule outpatient testing, pre-certify physical therapy as needed

Collect co-pays, co-insurance and self pay amounts at time of service.

Answer phones within 3 rings (" Orthopedics Foot & Ankle this is, how may I help you?”)

Handle all calls in a professional manner and direct to the proper individual.

Check voicemail every hour

Run schedules, request charts, check in patients and print encounter forms.

Communication with physicians and clinical support staff.

All messages must be addressed after the end of the day.

All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate.

Make every effort to accommodate patient, according to physician protocol, when scheduling appointments.

Reconcile all charts to kept appointments and return at the end of day to appropriate charge entry staff

Additional Duties

Travel to other locations as necessary.

Confirm and/or reschedule appointments when needed.

Messages – physician, staff, Rx, off work/return to work/school notes as needed

Filing as needed – within 24 hours

Additional duties as assigned by the manager.

Education/Experience Required:

Must have a high school diploma or equivalent.

Must be friendly, courteous and have good communication skills when greeting patients.

Previous experience working in a busy clinic or physician office is preferred.

Physical Requirements:

Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects.

Must be able to climb, pull, push and kneel.

Maximum unassisted lift = 25 lbs.

Average lift less than 10 lbs.