Luxury Spa Floor Manager & Team Coach

Job Description

Join our prestigious team at Woodhouse Spa as a Floor Manager and Team Coach, where you'll play a pivotal role in delivering impeccable guest experiences at our luxury, high-end day spa. We are seeking individuals who excel in team leadership and guest engagement.

Key Responsibilities:

Guest Experience Excellence: Provide exceptional service to guests, ensuring their needs and preferences are not only met but exceeded.

Reservation Management and Recovery: Oversee guest reservations, ensuring accuracy and timely confirmations. Handle any guest concerns or recovery situations with professionalism and grace.

Team Coaching and Management: Lead and inspire a team of hospitality professionals, providing guidance, training, and support to ensure outstanding guest care. Foster a positive and engaging work environment.

KPI Achievement: Drive the team to exceed key performance indicators (KPIs), such as guest satisfaction, revenue targets, and productivity goals.

Inventory Management: Oversee inventory processes, including receiving purchase orders (POs), retail styling, conducting regular inventory counts, and organizing products both on the retail floor and in storage areas.

Retail Sales: Promote retail products and actively engage with guests to drive sales, ensuring exceptional product knowledge and styling expertise.

Qualifications:

Prior management experience, preferably in floor management for spas, salons, or retail.

Comfortable working on your feet for 12-hour shifts.

Additional hospitality experience in high-end restaurants, spas, retail brands, hotel management, or similar fields is highly desirable.

Must be able to work weekends.

What We Offer:

Competitive pay package.

Complimentary spa services.

Attractive retail discounts.

Paid vacation and personal time off (PTO).

401K plan.

Comprehensive health insurance.