CRM Executive

About the company:

The Safal Group is a renowned real estate developer with a strong focus on quality. They have successfully completed over 2900+ houses across Mumbai and Navi Mumbai. The company is committed to delivering exceptional projects and aims to set new benchmarks in the industry.

About the role:

· Monitor relationships with existing customers through CRM systems

· Ensure the CRM system provides an effective sales funnel

· Develop and implement marketing techniques that will drive new customers

· Plan and manage Welcome Email, calls, escalations, handover/possession etc

· Suggest new methods to address customers’ needs

· Track marketing metrics and trends, like conversion rates

· Assist with organizing promotional events to reach prospective customers

Qualifications:

· Technical expertise with CRM and analytical systems

· Strong communication skills along with a customer-oriented attitude

· Graduate, MBA or PG in relevant field with 2-5 years of experience