Operations Manager

SUMMARY

We seek a resilient team player with a passion for learning and a strong desire to tackle dynamic projects within a thriving company based in the Miami area. The Operations Manager we're after will offer administrative assistance to our Property Management Company, involving research, delivering top-notch customer service to both internal and external customers, compiling reports, managing information inquiries, and undertaking various clerical duties such as drafting correspondence, and organizing meetings and events.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide training support for policy, procedure and process implementation.

Provide Yardi support to onsite team members with items such as ledger corrections

Analyze performance for sites and report to local site leadership. May require Property visits and/or audits.

Assist with the planning, training, and rollout of company initiatives.

Coordinate and track important dates and meetings

Facilitate the preparation of agendas for meetings.

Communicate to onsite teams regularly on process updates, changes, and reminders.

Stay up-to-date on all landlord legal policies and procedures.

Create and update the lease agreement for all properties

Coordinate, help and/or execute HTGM events.

Handle incoming resident calls and direct them to the appropriate party.

Assist with vendor setup and in managing vendor portals managed by HTGM Operations

Prepare, review, and distribute internal reporting such as the weekly leasing report, open work orders, past due recertifications, collections, and eviction report

Assist with the lease-up checklist and leasing calls for all new lease-ups

Review and approve commission for all properties

Assist on-site at properties as requested for various operational needs

Complete internal audits such as employee unit, pet, and washer/dryer

Any other tasks or duties as requested or assigned by supervisors

EDUCATION (OR EQUIVALENT EXPERIENCE)

High school diploma and one to three years of administrative experience.

Associate’s degree or bachelor’s degree.

SKILLS/KNOWLEDGE/ABILITIES REQUIRED

3-5 Years of Yardi Voyager experience required. Superuser experience a bonus.

5 + years of property management and/or experience training/learning and development preferably in LIHTC.

Ability to travel throughout the State of Florida to different sites as needed

Communication proficiency

Ability to organize and manage multiple projects

Comfortable speaking and facilitating in front of a group

Collaboration skills and superior analytical skills

Strong attention to detail and personal initiative

Ability to produce error-free work and to adapt quickly to new work assignments and situations

Personal effectiveness/credibility

Flexibility

Technical capacity

Stress management/composure

Reliable, on-time attendance

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to handle or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.