Strategic Insights Manager

Challenge yourself to work with a broad stakeholder group across Qantas Loyalty

Take an opportunity to grow and diversify your career

Full time permanent position based at our Mascot Campus

Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include a number of new ventures and other businesses such as Qantas Money, Qantas Insurance, Qantas Hotels & Holidays and Qantas Wine.

Through the creation and usage of complex data analytics and modelling, the Strategic Insights Manager is responsible for the development of high impact customer insights related to customer behaviours across the Retail vertical. Based on these insights and in collaboration with Qantas Loyalty stakeholders, this role is responsible for the identification of opportunities to increase customer/acquisition/engagement/profitability within the Retail vertical.

This role will work closely with senior Qantas Loyalty management and the Head of Strategic Insights to form recommendations (based on deep customer insights) on key strategic issues such as Retail proposition and strategy, and group-wide initiatives that impact Qantas frequent flyer members.

You’ll have:

5+ years in Insights, Analytics led roles

Degree-level qualifications, with preference for degrees in applied statistics or a related analytical field

Previous experience in turning raw data into actionable, value-adding insights and recommendations, with a proven track record of success

Proven analytical and problem-solving skills, with the ability to overlay commercial acumen to developed insights and recommendations

Extensive experience in extracting and manipulating large volume data with SQL, with direct experience with the Teradata platform preferred

Prior experience in using Tableau desired

Prior experience in using Google 360 and/or Adobe Analytics

Proven ability to communicate insights and recommendations to senior stakeholders in a clear and concise manner, both in verbal and written formats

Strong capability of managing and prioritising a number of competing tasks for different stakeholders

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close 4 June 2024

R97598