Service Desk Technician

As a Service Desk Support Engineer, you will be a part of our Infrastructure Engineering team and will be a critical part of fulfilling Engineering's mission: to establish a world-class, hands-on team that applies innovative technology solutions to drive scale and attack opportunities with the greatest commercial impact.

This is an opportunity to join a focused, nimble team that leverages technology in unique and innovative ways.

The Service Desk Support Engineer will be responsible for providing technical support and administration for all internal end-user software, hardware, and connectivity.

We are looking for an entrepreneurial, self-directed technical expert that can work both independently and with the broader team.

The right candidate is focused on resolving a wide range of technology issues while providing top-tier customer service to our end users.

Responsibilities:

Identifying, diagnosing, researching, tracking, and resolving complex technical problems. Providing excellent customer service experiences for all end users, investment professionals and senior leadership.

Working effectively in a cooperative and collaborative global team environment. Escalating, coordinating, and managing incident response for critical firm-wide issues. Troubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobility.

Engaging in technical collaboration with other Infrastructure groups and business IT teams as appropriate.

Troubleshooting technology issues related to hardware, software, user accounts, developer ecosystem, trading environments, operating systems, and mobility.

Proficient and impactful oral and written communication skills.

Strong interpersonal skills: desire and ability to play on a team.

Interest in finance, investment banking, and the capital markets industry.

Results-oriented work ethic based upon responsibility, enthusiasm, and pride in work.

Well organized, sweat the details, and be agile to respond to the needs of a fast-moving business.