Group Head of Payment Services

About the team

We are recruiting for a brand-new Group Head of Payment Services role to lead the Group’s payment services, defining and supporting the delivery of a payment services strategy. We are also going through an exciting period of change with large transformational programmes of work to simplify and modernise our systems, and this role will have key involvement in both areas to enhance our payment structure.

If you are looking for a role where you can be a business owner with the autonomy to suggest ideas and see them through to tangible improvements, keep reading!

About Us

The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.

What you will be doing

In this role, you will have the opportunity to ensure the Group continues to deliver an efficient and resilient payments service to its saving and lending customers and its third-party service providers.

You will be responsible for advancing the levels of both outgoing and incoming payments and will require the need to identify and deliver strategic enhancements in addition to maintaining the existing core services and relationships with key payment service providers.

Your responsibilities will include…

Define and support the delivery of a Payment Services strategy that reflects the increasing demands and expectations of the Group’s customers and other third-party stakeholders.

Acts as the business owner both internally and externally for payments performance, issues, risks, technology and third-party requirements throughout the end-to-end payments activity for manual and automated payment processes.

Represent Payment Services on the Group’s Simplification and Modernisation Programme, ensuring that the future payments operating model delivers the efficiencies and controls expected of a modern payments service.

Establish a culture of continuous improvement in order to streamline payment processes, systems and infrastructure, enhance cost and customer efficiency and maintain the necessary levels of operational resilience.

Ensure that Payment Services continue to comply with the Group’s overarching Risk Management Framework, with regular evaluation of the Risk and Control Self-Assessment and thorough investigation of any operational incidents.

Establish a culture of continuous improvement in order to streamline payment processes, systems and infrastructure, enhance cost and customer efficiency and maintain the necessary levels of operational resilience.

Ensure that Payment Services continue to comply with the Group’s overarching Risk Management Framework, with regular evaluation of the Risk and Control Self-Assessment and thorough investigation of any operational incidents.

Lead, motivate and develop the payments team, provide required training to drive performance and achieve departmental objectives.

In return for your commitment

We offer a base salary dependent on experience of between £90,000 - £105,000 and a competitive benefits package including:

£7,500 car allowance

Discretionary annual bonus opportunity of up to 40%

Annual LTIP opportunity of up to 40%

30 days annual leave plus bank holidays

Contributory pension (8% employer 5% employee)

Life Assurance (4x salary) plus Group Income Protection

Access to Private Medical Insurance and Medical Cash Plan

Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 26 weeks.

Paternity Leave – 8 weeks of paid leave to be taken within 12 months of birth or adoption.

Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme

Could you be the one?

We are looking for talented individuals who have the experience and knowledge set out below:

Significant experience of working at a senior manager level in a payment services function.

Experience managing in a large multi-site financial services function.

Solid experience of managing 3rd party suppliers.

Substantial experience of mortgage and savings operations.

Demonstrable experience of designing and embedding a payment services strategy.

High levels of experience in identifying Risks and implementing controls.

Experience of writing policies and procedures.

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.

If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.

Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

Permanent, full time