Last Mile Delivery Operations Manager

Job Description

At Premier Last Mile, we believe in being proactive, determined and relentless in our pursuit of perfection. We embrace adversity, we run to the fire and we're always seeking like-minded individuals to join our team. Attitude is the difference between failure and success!

JOB DESCRIPTION

We are seeking a proven Operations Manager who is passionate about customer service and last mile delivery. Our Operations Manager must have a proficient background in the last mile field, with the abilities to oversee all delivery activity for a fast-growing company. The Manager will work closely with the senior leadership team and report directly to the CEO. We are an energetic company looking for a passionate individual to join our team.

Responsibilities

Oversee accurate and efficient loading of all vehicles for the delivery of retail home products to the end customer (last mile)

Ensure service providers are protecting all merchandise

Ensure service providers are securing all merchandise when loading

Strictly enforce uniform and on-time expectations

Document damages, missing items or discrepancies which take place at load out

Create processes for the following: Cargo claims; Property claims; Service Requests

Ensure carrier, driver and helper compliance records are in accordance with company policies

Establish morning, mid-day and evening recap templates

Measuring driver completion

Assume daily routing responsibility while sending confirmation calls

Monitor and relay on-time percentages, damage percentages and completion percentages all throughout the work day.

Ensure high levels of service, completion and on-time deliveries

Communicate daily and weekly performance

Monitor weekly reports to ensure financial goals are being met

Coordinate with customer service to ensure that all customers are satisfied

Conduct ride behind evaluation of contractors to determine skill levels and development opportunities

Ensure all service providers are operating in compliance with DOT and OSHA requirements

Ensures all claims are charged back to the appropriate contract carrier

Train and oversee local staff membersRequirements

Bachelors degree or equivalent related work experience

5 years of managerial/supervisory experience in the Last Mile, independent carrier business model

Experience with Microsoft Office and proficient in Excel

Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends

Lean, Six Sigma and Constant Process Improvement knowledge and experience

Experience in warehousing or Third-Party Logistics (3PL)

Solid understanding maintaining a safe work environment by monitoring and enforcing safety procedures across all departments

Strong problem-solving techniques and statistical analysis skills

Entails standing, sitting or walking for lengthy periods of time

Ability to work and perform in office and warehouse environments

Job Type: Full-time

Shift:

8 hour shiftApplication Question(s):

Are you available to work on Saturdays?

When are you available to start?Experience:

White-Glove Delivery: 5 years (Preferred)Work Location: One location