Team Member

Job Description

Purpose of Job:

Execute all customer service operations, ensuring all prepared products meet the restaurant standards of

quality and excellence.

Essential Functions:

Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the

customers.

Be pleasant and alert to customer needs.

Greet guests as they enter restaurant or drive thru.

Initiate and complete customer transactions quickly and accurately through the drive thru.

Process customer transactions and maintain an accurate cash drawer throughout shift.

Assemble and deliver order to customers quickly and efficiently.

Keep entire work area clean and sanitary throughout shift.

Prepare products quickly and accurately, while following all preparation, health and safety standards

and guidelines when needed.

Operate and maintain food/drink/treat related equipment and registers properly and safely.

Complete assigned prep work for stocking and set up of work area.

Stock and execute proper rotation of products.

Assist with end of day cleaning.

Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to

each customer.

Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas

to proper receptacle, sweep, mop, stock and other cleaning tasks. Occasional need to be out of

building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal

and other maintenance and cleaning activities.

Inform immediate supervisor promptly of all problems or unusual matters of significance.

Perform other duties and responsibilities as requested by management staff or shift leaders.

Accountability:

Operates work area in accordance with established standards, policies and procedures. Answer customer

questions about product ingredients and preparation; suggest appropriate items to compliment customer

orders. Assist in the success of the restaurant by ensuring guest satisfaction through adhering to standards

for quality, value, service and cleanliness. Maintain a positive working relationship with all restaurant

employees and customers to foster and promote a cooperative and pleasant working climate.

Communicate all significant issues, both positive and negative, with management staff.

Qualification Standards:

Qualified candidates must have excellent customer service skills including strong verbal communication

skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness. Must be able to

perform under pressure in a high volume restaurant including moving and responding quickly for long

periods of time. Travel quickly in customer service area as much as three times for each customer up to

as many as 40 customers per hour of shift. Must be able to work in and out of different temperature

ranges. Interact with the public and co-workers constantly during shifts. Clean up after all kinds of

messy situations. Capability to stand for long periods of time and lift up to 25 lbs. Must be able to move

and respond quickly to various requests and commands, read order monitors and communicate clearly and

effectively with customers and co-workers. Exhibit and use good manners, proper personal hygiene,

positive attitude, and promptness.