Desktop Engineer

IT Support part time 1 day per week:

• Manage the resolution of incidents/tickets (assigned by the support manager), per respective SLA processes and guidelines, supporting local and remote employees.

• Kind, considerate and patient service.

• When possible, IT on-boarding session for new employees helping with first setup and steps.

• Knowledge Base articles creation to enable faster and better self-service approach.

Hardware support / Inventory:

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• Ensure all meeting rooms are up to date and working through periodic testing.

• Roll-out, provisioning and inventory of internal devices (e.g. laptops, workstations and other peripherals) and ensure the compliance with the company rules.

• Prepare returned equipment for re-use using high sanitization/ hygiene protocols.

New York, Broadway $300 1 day per week

Ticketing system: Jira Service Management

Remote Desktop App: Teamviewer

Requirements

Diagnose and provide support on computer system problems, including repairing, servicing, installing, training, and troubleshooting computer hardware, printers, and other peripherals. Apple and MAC devices.