Department Administrator, Clinical

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The Department of Orthopaedics is currently seeking a full time Department Administrator, Clinical. The Department Administrator, Clinical provides budget, finance, facilities, and clinical operations management for multiple sites within the Department of Orthopaedics reporting to the Sr. Administrative Officer. In addition, the position will manage on boarding, and mentorship/ training of our Practice managers and clinical staff.

CORE JOB FUNCTIONS

Develops policies and procedures for department operations and ensures compliance.

Develops and maintains systems for managing and reporting the department’s activities.

Maintains close liaison and positive working relationships with faculty, staff, and all other employees interfacing within the department.

Provides leadership in developing business strategies and tactics to support the goals of the department and overall Health System strategic plans for market growth and development.

Guides managers in developing skills and implementing performance management practices.

Supports professional development of the workforce.

Monitors staff and physician satisfaction.

Provides administrative oversight to the division’s practices, supporting the employment of the quality improvement process in improving operations.

Directs the planning and strategic formation of clinical program goals.

Analyzes and reviews financial and productivity reports.

Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Bachelor’s degree in relevant field

Experience:

Minimum 5 years of relevant experience

Any appropriate combination of relevant education, experience and/or certification may be considered.

Knowledge, Skills and Attitudes:

Knowledge of business and management principles.

Ability to direct, manage, implement, and evaluate department operations.

Ability to establish department goals and objectives that support the strategic plan.

Ability to recognize, analyze, and solve a variety of problems.

Ability to exercise sound judgment in making critical decisions.

Ability to maintain effective interpersonal relationships.

Department Specific Functions

Clinical

Clinical operational lead related to clinical growth, project management and daily operations for 2 Orthopaedics clinics and 4 satellite clinics.

Clinical growth, project management, daily operations, etc.

Streamline the day-to-day operations by developing clinical practice strategies and services.

Identifies opportunities for continued community engagement, new patient acquisition and promoting clinical services.

Reviews financial plans and makes recommendations on clinical operating expenses and assist in the development of operating and capital budgets.

Evaluates existing internal controls and approval processes and makes suggestions on how to improve operational efficiency.

Monitor financial expense for all clinical locations, implement changes to improve inventory control and ordering.

Communicates directly with providers, staff and patients to troubleshoot, investigate incidents, and resolve problems, including real-time day of service issues.

Oversees patient experience and patient complaints and escalations.

Management of provider templates to ensure template optimization for all Orthopedic locations and providers.

Creates and revises provider clinic templates, considering provider preferences, patient needs, clinic space availability, and efficiency

Approves, coordinates, and schedules appointments including overbooks as requested.

Authorized point person to open, close, reduce and add-on appointment slots or sessions as needed.

Monitors contractual obligations and ensures consistency with departmental budget and goals.

Oversees state and city licensing and certifications for all Orthopaedic clinics.

Ensures compliance with federal, state, and local laws and regulations.

Maintains and updates repository of postoperative rehabilitation protocols, home exercises for patients, reference sheets for staff, and other documents.

Trains Physician Assistants, athletic trainers, Medical Assistants, resident physicians, fellows, students, and other providers on the clinic workflow.

Administrative

Oversees determination of current and future clinical space needs and utilization, maintains existing physical facilities, and oversees construction and renovation projects.

Department Liaison with UConnect Master Scheduling, Office of Patient Advocacy, Executive Medicine and Patient Access.

Communicates with and educates scheduling staff (e.g. patient access representatives, call center agents) on appropriate patient scheduling and provider preferences.

Coordinate with leadership, faculty and team members such as Decision Support Analyst to produce reports on clinic and operating room volumes, patient demographics, and other data as requested.

Develops and maintains relationship with affiliated colleges, universities, and Ortho Programs.

Participates in and assists in the facilitation of Orthopaedic faculty meetings.

Performs marketing and outreach activities, in collaboration with marketing, development, physician relations, faculty, staff, and other UHealth departments to promote Orthopaedics.

#ED-LI1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here ( for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H15

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