Customer Service Representative

-Work in a company with a solid track record of performance

-Fantastic work culture

-Opportunity to make a positive impact

Our client is a fintech company building disruptive and innovative products in retail credit for Southeast Asia.

Our client is the top-rated, buy now pay later (BNPL) platform for merchants and their customers in the Philippines with more than 2m downloads. As of Oct 2023 we partner with over 10000 merchants.

The Job

Key Responsibilities:

Customer Support: Respond to customer inquiries via phone, email, or chat promptly and professionally, addressing their questions, concerns, and issues with a focus on exceeding their expectations.

Problem Resolution: Investigate and resolve customer issues, such as account inquiries, transaction discrepancies, and technical problems, ensuring timely and satisfactory resolutions.

Education and Guidance: Educate customers on how to use our products and services, providing step-by-step instructions and guidance as needed.

Documentation: Maintain comprehensive and accurate records of customer interactions, inquiries, and resolutions in our CRM system.

Feedback: Share customer feedback and insights with the product and development teams to contribute to product improvement and enhancement.

Compliance: Ensure all customer interactions comply with relevant regulations and company policies.

Adaptability: Stay informed about industry trends, company updates, and changes to our products and services to better assist customers.

Ideal Candidate

Customer Service Experience: Previous experience in a customer service role, preferably in a financial services or fintech environment.

Excellent Communication: Strong verbal and written communication skills with a clear and friendly communication style.

Empathy: Demonstrated ability to empathize with customers, understand their needs, and provide empathetic support.

Problem Solving: Effective problem-solving skills and the ability to think critically to find solutions.

Technical Proficiency: Comfortable using various customer service software, CRM systems, and Microsoft Office Suite.