Practice Manager

Company: Oak Street Health

Title: Practice Manager

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patientâ s communities, we can keep our patients healthy and then reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people in Illinois, Indiana, Michigan, Pennsylvania, and Ohio. At 40 locations, and with an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about the mission to rebuild healthcare as it should be.

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Role Description

Practice Manager (PMs) are important leaders at Oak Street Health. PMs manage a single clinic location and are responsible for Oak Street Healthâ s operations in and around their clinics. PMs are expected to supervise clinical and non-clinical co-workers, support operational initiatives, and generally ensure the clinic operates smoothly and in a timely manner on a daily basis.

Responsibilities

Supervising, coaching and mentoring a multi-disciplinary team of 15+

Leading the execution of in-clinic operational initiatives

Problem-solving team member and patient problems in the moment

Ensuring our patients are always delighted with the level of care they receive

Ensuring our scheduling and billing processes are executed efficiently

Overseeing our clinical and community areas

Advocating for your clinic, team, and patients

Being an ambassador in the local community - building relationships with other healthcare providers, social/ community organizations, and marketing partners

Supporting and contributing to on-the-ground marketing initiatives

Generally ensuring clinic operations are running smoothly on a daily basis

This role reports to the Regional Vice President and has opportunity for advancement.

What weâ re looking for

Weâ re looking for motivated, experienced leaders with:

2 or more years of experience in a supervisory role within a clinical setting

Bachelor degree required, Masterâ s degree preferred

A passion for mentorship and team-development

A problem-solving orientation and eagerness to identify process gaps and implement practical solutions

A flexible and positive attitude

A proactive and adaptable working style- able to cover tasks as they arise

Impeccable judgment and maturity

A supportive attitude toward our patient population of older adults

Proficient PC skills

Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

US work authorization

Someone who embodies being â Oakyâ . What it means to be OAKY:

Creating an unmatched patient experience

Driving clinical excellence

Taking ownership and driving for results

Being scrappy

Radiating positive energy

Assuming good intentions

Why Oak Street?

Oak Street Health offers our coworkers advantages that canâ t be found in other clinical workplaces, including:

The opportunity to be part of a hyper-growth company focused on changing the future of healthcare.

High levels of responsibility and opportunities for rapid advancement

Generous retirement options, paid vacation/sick time, as well as health, vision and dental benefits

Supportive and fun culture

Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of co-workers.

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers