Service Delivery Manager (Customer Engagement)

Location: St. Louis, MO/Springfield, VA

Security Clearance Required: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

teKnoluxion provides the Defense and Intelligence Communities technical experts in the fields of Software & Systems Engineering, Enterprise Operations, and Cloud Services Management & Consulting. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space.

Are you ready to test your abilities as a Service Delivery Manager and team member in a sophisticated enterprise exploitation environment? Would you like to make an immediate and direct impact in your job? Join a dedicated team supporting the UDS contract at NGA.

Responsibilities

What you get to do every day:

Build and maintain customer relationships and ensure customer satisfaction for specific mission area's supporting numerous customer programs across the agency.

Responsible for efficient oversight and management of customer issues, requests, initiatives, metrics, and projects, in addition to tracking and understanding customers' future IT needs roadmaps.

Serve as the primary POC for our customer base.

Interface with various stakeholders to include: engineers, government and senior leadership, vendors, and other departments/groups internal and external to the program

Strong customer service and communication skills, be organized and comfortable with public speaking and briefing

Be proactive and proficient at out of the box problem solving

Qualifications

Clearance: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

Education/Experience:

Requires Bachelor's Degree in Computer Programming, Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience

5+ years of experience

Required Skills

Understanding of the NCE/NCW mission and experience with GEOINT systems

Highly organized with the ability to strategically think about operational needs and opportunities, while always taking a customer and partner-centric approach

Must demonstrate familiarity (technical and performance requirements) with existing customer IT systems and segments

Experience in systems engineering and roadmap development in support of customer initiatives and requirements

Understands the "why" behind the customer needs and can clearly articulate it to others

Ability to inspire and work collaboratively with individuals of highly diverse cultures in a global and virtual environment and effectively communicate technical issues in a non-technical manner

Excellent troubleshooting and problem-solving skills involving large, complex systems

Possess strong analytical, organizational, and decision-making skills

Excellent verbal and written communication skills

Skilled in working with Federal customers in classified areas

What is ideal?

Experience in systems engineering and roadmap development in support of customer initiatives and requirements

SharePoint Design

Microsoft Office Products (Excel, PowerPoint, Project, Word)

Service+/ServiceNow (Service Request and Analytics modules)

Project Management/Agile experience

Experience in technical operations at DOD agencies, particularly NGA and DIA

What you can expect from us

Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonuses

You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community

Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more!

Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements. teKnoluxion is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. teKnoluxion does not have a vaccination mandate applicable to team members. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements. Regardless of vaccination status, personnel are required to wear masks while indoors when the CDC COVID-19 Community Level is High.

Regular Full-Time