Front Desk Agent

Job Description

POSITION PROFILE:

Provide excellent customer service and assist guests with their arrival and departure as well as throughout their stay

ESSENTIAL JOB FUNCTION:

Perform all guest contact activities or guest request with a cordial, efficient, and professional manner while maintaining a commitment to excellence

Constantly communicate all concerns to correct department manager

Maintain exceptional levels of cleanliness on the front drive and lobby area

Ensure that luggage closet and other applicable storage areas are clean, organized and secure

Greet arriving vehicles and direct traffic flow at the Inn and event venues

Assist in supply inventory as needed

Check in overnight guests by providing luggage assistance, escorting to their accommodations, giving an in-room orientation, anticipating and fulfilling all guest needs

Check out overnight guests by providing luggage assistance, directions, anticipating and fulfilling all guest needs

Perform valet parking function by safely parking, securing and retrieving guest vehicles

Set up and maintain welcome and departure amenity presentations in the lobby area

Perform in room amenity deliveries and respond to various guest requests

Assist in transporting guests from parking to event space and from their accommodations to various destinations on property via golf cart

Transport guests to and from airport or other locations via Company vehicle

Ensure strict adherence to defined service standards and essentials when completing all tasks

Communicate any pass on's and all pertinent information to the next shift

Perform all other duties as assigned

REQUIRED WORK HABITS:

Have regular attendance and report to work on time

Work as a team and communicate/ interact well with other teammates

Be detail oriented

Exhibit dependability

Ability to problem solve

DESIRED SKILLS AND QUALIFICATIONS:

Education:

High school diploma or equivalent experience.

Experience:

Three to twelve months of employment in a related position guest relation position with this company or other organizations.

Skills and Abilities:

Requires having computer skills and present a sociable, outgoing, lively and guest service oriented demeanor.

Working knowledge is generally learned on-the-job.

Communicate information and hotel services to management, staff and guests.

Able to lift, push, and carry chairs, tables, etc.

Stand and move continuously for long periods of time.