Senior Salesforce System Admin

Your North Star: Advance Children's National Hospital's Salesforce Health Cloud platform and other integrated capabilities in alignment with our commitment to delivering high quality, efficient, and equitable care to the families we serve.

As the Sr. Salesforce Administrator, you will be part of Children's National's growing Digital team, creating transformative systems, tools, and applications supporting Children's National Hospital's mission. The Sr. Salesforce Administrator is globally responsible for end to end the management of the Salesforce Health Cloud platform and other connected digital solutions. The successful candidate will have demonstrated success in improving business processes through deployment and adoption of Salesforce in healthcare or a related field. If you have a strong passion for healthcare and digital enablement using Salesforce, this role is for you.

Serving as the organizations expert on system capabilities, the administrator works closely with stakeholders and subject matter experts to identify, deploy, and maintain best practices. The administrator will lead the development of business requirements, specifications, process flows, application design, maintenance and security protocol, and configuration, alongside testing and deployment.

Minimum Education

Bachelor's Degree from an accredited college or university in information system, computer science, or related field. (Preferred)

Minimum Work Experience

3 years Experience working as a Salesforce Administrator (Required)

Experience with HealthCloud and MuleSoft (Preferred)

Required Skills/Knowledge

Proven experience in the administration and maintenance of Salesforce systems

Demonstrated experience with Salesforce administration and support in an enterprise production environment.

Demonstrated experience with Salesforce security profiles and configuration, reports and dashboards, data integration tools and application integration

Experience in performing Salesforce upgrades and ensuring successful integration

In-depth knowledge of Salesforce products and their functionalities

Proven ability to design and implement best practices and/or new processes and work with leaders and groups to facilitate user adoption

Strong understanding of the Salesforce platform, with the ability to apply apps and build workflows, custom views, and other content of intermediate complexity

Strong understanding of Salesforce best practices and functionality

Strong data management abilities

A demonstrated ability to understand and articulate complex requirements

Ability to work under deadline pressure, identify need for additional resources

Ability to manage others to deliver successful outcomes as demonstrated by managing projects or people

Strong analytical, process and problem-solving skills

Ability to effectively address customer concerns while maintaining adherence to standards

Excellent written and verbal communication and training skills

Ability to provide system administration for both Salesforce Health cloud and MuleSoft

Understanding of Healthcare workflow and/or the basic functions of an Electronic Health Records (EHR) system

Understanding of basic triggers/Apex code knowledge

Agile Product Owner Experience

Active in the Salesforce community

Required Licenses and Certifications

Salesforce Administrator (Required)

Salesforce Advanced Administrator (Preferred)

Platform App Builder (Preferred)

Functional Accountabilities

Responsibilities

Administer all aspects of Salesforce HealthCloud user and license management including new user setup/deactivation, roles, profiles, permissions, etc.

Provide proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

Administer Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

Manage of Salesforce integrated applications and third-party suppliers

Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

Create a platform roadmap and define priorities, liaising with stakeholders

Coordinate DevOps/release management with internal and external development teams

Support team members and monitor user adoption of Salesforce tools in our organization; Identify and evaluate unused or underutilized platform features

Own the communication of any platform changes to end users and stakeholders

Assess data management to improve Salesforce data quality, implementing rules and automation as needed

Address user support request tickets and manage support escalation as needed with Salesforce.

Maintain Production and Sandbox technical documentation

Provide ongoing user training and create training materials as needed

To be successful in this role you will need to be:

Kind

Able to work independently as well as in a team environment and offer and receive constructive feedback and direction to support team goals

An innovator who knows what it takes to execute and has a history of setting and meeting ambitions goals

A highly dependable individual contributor who can work with little supervision while being resilient to change

Excellent listener who can check your ego at the door and both receive and provide candid feedback

High personal integrity and capacity to act calmly in high-pressure and high-stress situations

Organizational Accountabilities

Organizational Accountabilities (Staff)

Organizational Commitment/Identification

Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

Demonstrate collaborative and respectful behavior

Partner with all team members to achieve goals

Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

Contribute to a positive work environment

Demonstrate flexibility and willingness to change

Identify opportunities to improve clinical and administrative processes

Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

Use resources efficiently

Search for less costly ways of doing things

Safety

Speak up when team members appear to exhibit unsafe behavior or performance

Continuously validate and verify information needed for decision making or documentation

Stop in the face of uncertainty and takes time to resolve the situation

Demonstrate accurate, clear and timely verbal and written communication

Actively promote safety for patients, families, visitors and co-workers

Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance