Digital Solution Support Specialist

-Excellent career development opportunities

-Great work environment

-Work alongside & learn from best in class talent

Our client provides custom IT solutions that help organizations with their digital transformation. These solutions result in improved business processes, employee productivity, and customer experiences. Our client offers a unique set of tools from Digital Products, Talent Solutions, and Software Development to address the ever-changing business and market requirements of their customers.

The Job

Lead support for all digital projects, including websites, web applications, and mobile apps.

Proactively identify and resolve issues swiftly, escalating critical problems for collaborative solutions.

Provide technical guidance to cross-functional teams, including external developer agencies and marketing teams, during support and deployment.

Contribute to testing processes to ensure performance aligns with requirements.

Enforce security policies in development and maintenance.

Document issues and resolutions comprehensively.

Effectively communicate progress and challenges with stakeholders.

Stay updated on industry trends to enhance web application quality and performance.

Location: Alabang, Muntinlupa

Ideal Candidate

Proven expertise in troubleshooting and resolving both front-end and back-end issues.

Advanced proficiency in HTML, scripting languages (Node/JavaScript), CSS/SAAS, and frameworks like React, Angular, Nuxt. Expertise in WebGL/GLSL is nice to have.

Development knowledge of iOS applications, encompassing both local and web-served platforms, using Objective-C and Swift.

In-depth knowledge of backend technologies, including Java Spring Boot, VueJS, MySQL, and Python.

Familiarity with content management systems such as WordPress, Statamic, Drupal, and proficiency in digital marketing tools.

Experience with release pipelines and a solid understanding of DevOps practices.

Knowledge of cloud services, with a preference for experience with AWS is a plus

Strong analytical and problem-solving skills to diagnose and address technical issues efficiently.

Excellent communication to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.

Ability to adapt to evolving technologies, frameworks, and methodologies.

Proven ability to work collaboratively in a team environment and contribute to a positive team culture.

A customer-centric approach to understand and address user needs and issues.

Effective time management skills to prioritize tasks and meet deadlines.

Experience in documenting processes, troubleshooting steps, and support procedures.

Commitment to continuous learning and staying updated on industry trends and best practices

Amenable to work on a HYBRID setup with 3days ONSITE and 2days WFH in Alabang