Social Media Manager

Are you passionate about delivering exceptional customer service and driving sales?

Join our team in Jeddah as our go-to customer champion.

You'll be the face of our company, ensuring customers have an outstanding experience with every interaction.

From managing daily communications to navigating our cutting-edge third-party apps, your role is pivotal in helping us meet and exceed our sales targets.

Key Responsibilities: 1.

Customer Interaction: Be the friendly voice and helpful hand for all customer inquiries via calls, emails, and messages.

2.

Sales & Up-selling: Connect customers with the perfect products and services, driving towards and surpassing sales goals.

3.

Data Management: Keep our customer records spotless and up-to-date, capturing every detail from personal information to transaction histories.

4.

3rd Party App Management: Seamlessly operate all third-party tools used for CRM, sales tracking, and more.

5.

Issue Resolution: Tackle customer issues head-on, resolving complaints efficiently and escalating when needed.

6.

Team Collaboration: Partner with various departments to deliver a seamless and efficient customer experience.

7.

Reporting: Compile and present daily/weekly reports, highlighting key performance metrics and customer insights.

8.

Commission Targets: Aim high and strive to meet or exceed your commission targets through stellar sales and customer retention.

9.

Compliance: Ensure every interaction adheres to our company’s policies and regulations.

10.

Social Media Management: Engage with customers on social media platforms, addressing their concerns, sharing updates, and promoting products and services.

Skills & Qualifications: • High School Diploma required; Bachelor’s Degree preferred.

• At least 2 years of experience in customer service or a call center.

• Exceptional verbal and written communication skills.

• Proficient in using computers and third-party applications.

• Thrive under pressure with a strong drive to achieve sales targets.

Please share your CV