Hotel Front Desk Clerk

Description

Responsibilities

• Connect with the housekeeping department to ensure guest accommodations are ready

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

• Mitigate customer complaints as needed

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

• High school diploma, GED, or equivalent

• Has previous experience or working knowledge of Microsoft Office and reservation management systems

• Has experience answering telephone calls and troubleshooting stressful situations

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills