Senior Digital Inside Sales Account Manager

Senior Digital Inside Sales Account Manager Employer: SoftwareOne NORAM Type of contract: Permanent Salary: USD 90000 per year Location: Nashville Ref number: 2024-23879 DESCRIPTION Job Summary The Senior Digital Sales Account Manager at SoftwareOne is responsible for managing relationships and servicing accounts as the primary point of contact for small and medium-sized enterprises (SMEs). The focus will be on driving sales, addressing software requirements queries, executing renewals, managing escalations, and ensuring consistent coverage across all assigned accounts.

The Senior Digital Sales Representative will focus on securing new business from higher potential SME (small-medium enterprise) customers.

The Sr.

Digital Sales Rep will use previous sales experience to refine and execute strategies, foster deep relationships with key business accounts, and consistently outperform sales targets.

This position is based on-site in Nashville, TN.

Role & Responsibilities Relationship Management Cultivate and maintain strong, trust-based relationships with NPO clients, acting as their dedicated digital sales advisor.

Regularly engage with clients to understand their evolving needs, challenges, and goals.

Service Delivery Excellence Serve as the primary point of contact for all digital service inquiries and requests from assigned accounts.

Ensure seamless service delivery by coordinating with internal teams, such as technical support and product specialists, to address client needs promptly and effectively.

Renewal Strategy Execution Develop and implement proactive renewal strategies tailored to each client's unique requirements and usage patterns.

Lead negotiations to secure contract renewals, leveraging insights into client satisfaction and business outcomes achieved through our digital solutions.

Escalation Resolution Function as a proactive problem solver, promptly addressing and resolving any escalations or post-sales issues that may arise.

Collaborate closely with cross-functional teams to troubleshoot technical issues, resolve billing discrepancies, or address any other concerns raised by clients.

Comprehensive Account Coverage Take a holistic approach to account management by maintaining a thorough understanding of each client's business landscape, industry trends, and competitive challenges.

Proactively identify opportunities for value creation and revenue growth within assigned accounts.

Data-driven Territory Plan with Tactical Initiatives Drive tactical sales motions across assigned accounts, leveraging data driven insights and market intelligence to identify potential upsell and cross-sell opportunities.

Collaborate with the sales leadership team to develop and execute targeted sales campaigns aimed at maximizing revenue generation and expanding our digital product portfolio.

Performance Analysis and Reporting Monitor key performance metrics related to client engagement, satisfaction, and revenue growth.

Analyze data trends to identify areas for improvement and make informed recommendations for optimizing account management processes and sales strategies.

Client Advocacy Serve as a trusted advocate for clients within the organization, representing their interests and feedback to internal stakeholders.

Champion client success stories and best practices to inspire confidence and loyalty among existing clients and drive referrals and testimonials.

Success Criteria Net Revenue Overall revenue growth of book of accounts Lead conversion Pipeline development Quota attainment # of new logos added (future KPI as current focus on existing book of business) Organizational Alignment The Sr.

Digital Sales AM reports to the Digital Sales Manager.

Ensure alignment with sales strategies to drive new business acquisition and expansion within SME customer segment.

Maintain a deep understanding of SoftwareOne's services and solutions to effectively consult and recommend tailored offerings to clients, aligning with organizational goals of driving revenue growth and customer satisfaction.

What we offer Generous pay with a quarterly bonus structure Independent environment without a lot of red tape where you are empowered to make decisions Substantial benefits package that includes: Medical coverage with competitive employer contributions Voluntary coverage including Dental, Vision, Pet, Legal, Identity, Accident & Critical Illness 401k program with employer matching 50% up to the first 10% of employee's contributions Wellness Program, EAP, concierge services Abundant paid time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time Employee stock purchase plan Learning and development opportunities galore Tuition reimbursement And much more!

Specific to Milwaukee-based office employees: company-paid parking Winning culture, inclusive environment, and friendly people all over the world A remote-friendly organization, with colleagues working remotely either part or full-time As a culture-first organization, being together is how we learn and grow.

We come together in person for at least 4 days for collaboration, support, and to have some fun.

REQUIREMENTS What you offer Required Skills: Located in Nashville, NT (or willingness to relocate) 3-5 years of sales experience Knowledge of enterprise technology Strong verbal communication and negotiation Track record of relationship building Proficiency with customer onboarding and handling Resilience and ability to face rejection Previous technology or digital sales experience required Experience with CRM systems is a bonus.

Key Sales Competencies & Behaviors of Generating Opportunities, Understanding Client Needs, Developing Relationships, Delivering Value Propositions, Overcoming Objections, Teaching & Advising, and Navigating the Deal are demonstrated through the Company's Competency Assessment.

Preferred Qualifications: Strong Verbal Communication and Negotiation Skills Demonstrated ability to effectively communicate with clients in a clear, concise, and persuasive manner.

Proven history of successful negotiations in digital sales or account management contexts, with the capability to articulate value propositions and overcome objections.

Customer Onboarding and Handling Expertise Experience in guiding customers through the onboarding process for digital products or services, ensuring a seamless transition and positive initial experience.

Ability to anticipate customer needs, address concerns proactively, and provide comprehensive support throughout the onboarding journey.

Escalation Management Proficiency Proficient in handling escalations and post-sales issues with tact, diplomacy, and efficiency.

Skilled in de-escalating tense situations, empathizing with customer frustrations, and collaborating with internal teams to resolve issues promptly and effectively.

Request Tracking and Collaboration Skills Strong organizational skills with the ability to track and prioritize customer requests effectively.

Experience using CRM systems or other request tracking tools to manage customer inquiries, assign tasks to appropriate teams, and ensure timely resolution.

Proven ability to collaborate cross-functionally with technical support, product development, and other departments to meet customer needs.

Converting Business Problems to Technical Solutions Aptitude for understanding and analyzing complex business challenges faced by clients and translating them into viable technical solutions.

Ability to collaborate with technical teams to develop innovative and customized digital solutions that address specific customer pain points and deliver tangible business value.

Continuous Learning Orientation TheJobPost Limited trading as RAMP Global, is a limited company registered in England and Wales under company number 06723374.

This document contains confidential information.

This information is intended for use of the intended receiver and is prohibited from reproduction, distribution, copying or storage.

Generated on: 2024-04-30 14:26 (UTC) Proactive in staying updated on industry developments, emerging technologies, and best practices in account management and customer success.

Commitment to ongoing professional development and growth.

Join our team and play a vital role in supporting our partner marketing initiatives.

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required.

Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

Target compensation for this role will be $80-100k (mix of base salary and bonus) and will be determined based on candidate qualifications, experience, and location.

We are not able to consider candidates residing in the state of Hawaii currently.

COMPANY INFORMATION Privately owned since 1985, SoftwareOne is redefining the technology solutions landscape as the thought leaders in Software Portfolio Management (SPM) services.

By combining our commercial, technology, compliance and governance expertise into a balanced SPM service offering, we support our customers by ensuring their IT investments are cost-effectively roadmapped towards their unique business needs.

Globally headquartered in Stans, Switzerland with a local presence in 82 countries, our 1,800 certified Software Portfolio Management consultants help our customers optimize their software spend through our elite sales designations and deep-rooted relationships with top publishers such as Microsoft, Adobe, IBM, VMware, Oracle, Citrix, Symantec, McAfe