Business Systems Analyst (Banking)

Piper Companies is seeking a Banking Business System Analyst to join one of the nation's premier credit unions based in Mclean, VA . The Banking Business System Analyst will serve as the escalation point for issues that arise from members post-UAT and post-production. This position will be hybrid 3 days per week in Mclean, VA!

Responsibilities of the Banking Business System Analyst include:

Approve changes and enhancements, troubleshoot issues, and handle escalations

Incident Management: Respond to and resolve incidents impacting digital banking services

System Monitoring: Continuously monitor digital banking platforms

Documentation and Reporting

Analyze and resolve issues related to digital banking, mobile applications, consumer banking, and member services

Monitor social feedback channels to maintain an ideal member experience and clean social media presence Qualifications for the Banking Business System Analyst include:

Experience in digital banking, mobile applications, consumer banking, or member services

Technical understanding of QA Automation and UAT is beneficial but not mandatory

Strong communication skills to articulate and resolve issues effectively

Prior experience in workflow management and production support

Ability to analyze and resolve issues post-UAT and post-production

Dedication to ensuring an ideal member experience Compensation for the Banking Business System Analyst include:

Salary Range: $100,000 - $120,000

Full benefits: PTO, Paid Holidays, Cigna Healthcare, Dental, Vision, 401k