Order & Contract Management

SummaryReporting into the Support Team responsible for the Euraf region (covering CEE countries and France, English speaking accounts) Smallworld customer base across Europe, working closely with the Finance and Commercial Operations functions as well as other delivery centers for process continuity to ensure correct level approval, terms and conditions compliance.

This role is primarily responsible for working with the Support and Customer Services teams to achieve and maintain financial accuracy and quality targets. Dealing directly with customer and partner accounts covered by the Euraf offices across the region which includes but is not restricted to working with peers across Europe, Middle East and Africa, working on over 400 accounts and processing $30m annual contract value.

This role will provide the successful candidate with the opportunity to contribute towards a critical revenue generating function within the GE business. The accuracy and efficiency of the work will have a direct impact on the total amount of business and revenue generated and how quickly these revenues can be realised.

Job Description

Responsibilities:

(1) Revenue Control:

Responsible for tracking of Services Purchase Orders, invoices and revenue tracking, using Oracle

Support Purchase Order tracking and invoicing process, working closely with Finance, Commercial and Support teams

Work with the Project Control Analyst to maintain an operational billing rhythm and consistent processes and appreciation of revenue recognition

(2) Order Processing:

Proposal generation and provision of license & services pricing

Review and track approvals, account history and appropriate sign off processes

Identify opportunities for process improvement / automation utilising Oracle and other systems

Complete customer setup, invoicing, order of 3rd-party software, dispatch products and licences where required

(3) Customer & Partner Licensing, Approval & Administrative Support:

Track and report on customer & partner status, maintaining accurate and up-to-date records

Deliver to Metrics & Quality Objectives, maintaining routine and ad-hoc reporting in line with business rhythm

Support Audit Process

Qualifications/Requirements:

Oracle Financials or other relevant application experience

Strong English language skills (written & spoken)

Demonstrated record of working on sales orders and contracts with expertise in renewal sales & operations.

Ability to multitask effectively

Good time management and prioritisation skills

Excellent PC skills in particular MS Excel, Outlook & Word

Strong and proven experience of working in a matrix organisation, working with teams across remote sites

Ability to simplify complex issues, drive for creative and effective solutions

General Attributes:

Ability to work independently and/or as part of a team within a dynamic environment

Passionate about accuracy and timeliness

Sound judgment, level headed under pressure, with an ability to think on feet

Excellent verbal and written communication skills

Customer focused individual with a sense of urgency delivering service

#LI-CK1

Additional Information

Relocation Assistance Provided: Yes

R3765106