Contact Centre Representative

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.

Responsibilities:

•Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

•Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

•Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Requirements:

Qualification HND/BSc any other qualification is a plus, minimum of one year working experience.