Transition Manager and ITSM/PMO Lead

Overview/ Job Responsibilities

We're looking for a Senior Program Manager with a strong federal IT service management (ITSM) background to assist our customer in a major contract transition and establish a Program Management Office (PMO) for Network Operations and Security Center (NOSC) support services.

Transition Management responsibilities include but are not limited to:

Review and refine a Draft Transition Plan

Plan and conduct Transition Kickoff Meeting

Plan and oversee transition discovery and knowledge transfer sessions

Plan and oversee the development of a Knowledge Repository

Conduct daily internal transition status meetings

Conduct weekly transition status meetings with the outgoing contractors and the customer

Ensure documentation and management of transition risks

In tandem with the Senior Program Manager and HR, plan and execute the incremental ramp up of contract staff

In tandem with the Senior Program Manager, oversee and execute a contract orientation for staff

Manage the transition schedule

Submit Transition Status Reports

Mentor staff for PMO management roles

Ensure preparedness for Operational Readiness Reviews

Facilitate cutovers from outgoing contractors ITSM/PMO responsibilities include:

In coordination with the Program Manager and key customers, stand-up a PMO in accordance with industry best practices and standards (e.g., ITIL V4, CMMI, SEI's CERT Resilience Management Model, ISO, etc.) and federal guidance and standards (e.g., NIST, GAO, OMB, DHS, and CISA)

Plan and manage the conduct of a baseline assessment of NOSC capabilities

Align NOSC services and business processes to business practices identified in ITIL v4 (managing all of these practices and sub-processes for the NOSC), and also align these to the functions, categories, and sub-categories defined by the NIST Cyber Security Framework (CSF)

In line with NIST SP 800-53 Rev. 5, DHS 4300A/B, and ITIL v4, propose, document, baseline, and manage a NOSC Service Catalogue and Common Control Catalogue that provide tiered service support models

Organize and maintain resources needed for the delivery of PMO Support including the implementation of improvement capabilities, service delivery support, data analytics & performance metrics; knowledge management; response to data calls; acquisition support services; relationship and service management practice recommendations; communication services; project management services; and assistance for strategic network resilience and security

Develop, own, and lead the execution of the process development and improvement roadmap and projects

Recommend and assist in establishing program performance metrics, data collection, and reporting

Promote and oversee, for consistency, the application of agreed upon NOSC policies, processes, and SOPs

Assist in defining and implementing a Customer Service Satisfaction Program

Assess requirements for and advise on enhancements to and/or development of new dashboard capabilities that provide customer visibility and insights into program progress, performance, and risks that support improved customer decision-making Minimum Qualifications

Bachelor's degree in Information Technology, Computer Science, or related degree

Ten (10 plus) years of professional experience in the IT government contracting industry

In-depth understanding of ITSM models including ITIL V4

Knowledge of federal guidelines and standards including NIST Cyber Security Framework

Proven experience leading organizations in their ITSM-based process maturity and improvement journeys with demonstrated successful outcomes

Superior communication skills orally and in writing

Ability to instill a culture of continuous improvement

Experience obtaining buy-in on meaningful metrics to measure program performance

Governance and change management expertise

Experience developing and reporting on program performance metrics

Understanding of technologies and tools that capture, integrate, and present performance data, including but not limited to, ServiceNow

Experience partnering with customer on strategic planning and roadmaps

Experience playing a leading role in a PMO for a large IT program

PMP certification or equivalent

ITIL certification

Active Top Secret Security clearance with Dept of Homeland Security (DHS) or Customs & Border Protection (CBP) preferred This position will typically be located in either Colorado Springs, CO, Stennis, MS, Chandler, AZ, National Capitol Region (NCR) or Remote where applicable. Candidates who meet the minimum qualifications, appropriate clearance level, and are geographically aligned (or the ability to relocate) will be considered first.

Desired Qualifications

Experience on one or more DHS contracts

CISSP

Lean/Six Sigma

CMMI (Capability Maturity Model Integration) - Advance

About Sev1Tech LLC

Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.

Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: #joinSev1tech

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Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.