Charter & Fulfillment Solutions Specialist

Purpose of Position The Charter Services Manager is responsible for providing charter services and end-to-end trip support for retail customers, wholesale customers and NetJets Aviation.

The Charter Services Manager is an account manager for his/her assigned charter customers and will also provide support to NetJets Sales as needed.

Tasks and Responsibilities * Handle incoming calls and web inquires * Have knowledge of all current EJM Charter marketing efforts * Knowledge of other products available through EJM and NetJets * Proactively sell customers on EJM's products and services * Prepare personalized quotes and sales strategies * Follow up and diligently maintain the new inquiry process * Coordinate with outside sales team on new business opportunities * Book, accommodate changes to, and confirm details for charter trips * Arrange ancillary services requested by client * Watch over trip and details to ensure successful charter experience * Meet and greet customers arriving or departing on a flight * When possible, collect or conduct customer satisfaction survey * Assist and expedite invoicing by tracking all expenses and revenue on each trip * Assist NetJets Subcontracting as needed to cover NetJets flights on EJM or vendor aircraft * Basic understanding and application of aviation operational rules & limitations pertaining to FAR 135 Charter * Coordinate with all EJM Charter Services team members to deliver consistent "one-team" exception service * Customer retention and development * Proactively manage assigned accounts.

Execute customer communication plan, including systematic call campaigns, emails, and marketing campaigns to improve customer retention and facilitate growth * Improve loyalty of existing clients, increase customer percent of wallet, and pursue lost customers * Periodically visit customers and participate in trade shows and exhibits * Assist the NetJets Sales Team in their sales efforts with quotes, customer information, and other assistance as needed * Drive information and lead flow to NetJets Sales Team regarding possible opportunities * Use and maintain Sales Force or other CRM tools to facilitate the sales and customer retention process * Constantly seek ways to be aware of all industry developments and competitive interests * Participate in EJM Training Curriculum * Seek other areas of personal development * Note: It is not possible to list all required job duties on this form.

There may be other important duties assigned, depending on the position.

For a full list of essential job functions, please refer to the essential functions worksheet for that position.

Education Bachelor's in Aviation Management or Hospitality Years of Experience 2-4 years of experience Core Competencies Attitude Related Education or Training Interest in Company & Position Initiative Knowledge of Specific Job Skills Communication & Listening Skills Related Job Experience Knowledge, Skills, Abilities and Other (KSAOs) * Ability to multitask and work under fast paced conditions * Genuinely enjoys working with customers and can establish good relationships * Sales skills and customer service skills * Work well as part of a team and with other EJM departments and teams * Organizational skills and very detail oriented * Possess effective communication skills * Have a strong desire to sell and to participate in growing charter revenues * Flexible - willingness to cover different shifts when called upon, work extra hours when needed and to overall behave like a true sales professional.

Benefits Package: EJM offers a full complement of attractive benefits to our team members, including company-paid Medical, Dental, Vision and Short-Term Disability insurance.

Additional benefits include: * Generous 401(k) company match - EJM will match 61% of your contributions * Company-paid life insurance * Flexible Spending Account (FSA) * Prescription Drug Benefit Plan * Three (3) plus weeks of paid time off - accrued on first day of employment Executive Jet Management is an equal opportunity employer To ensure a safe environment, we conduct pre-employment drug screening and background checks