Floor Manager

Job Description

About Us:

Makiin Concepts Hospitality Group is a multi-concepts company based in Houston, Texas. We are an innovative and growing restaurant group. We are looking for an individual who is creative, ambitious, and passionate about food.

Our mission is to illuminate the unknown, celebrate the overlooked, and transport you to the heart of captivating stories waiting to be unveiled. We are dedicated to immersing our guests in an extraordinarily full Eastern culture experience that transcends the boundaries of traditional food and accommodation.

This upscale restaurant is seeking a Floor Manager. We are searching for an outgoing and qualified professional who is motivated by results. Our managers and chefs work as a team to provide an outstanding dining experience for our guests.

Our work environment includes:

Innovative and passionate group of people that love food.

We take pride in our employees work ethics and creativity.Key responsibilities:

Responsible to interview, select, train, supervise, counsel discipline FOH staff

Institute ongoing training programs for making sure that the highest quality service standards are being obtained, including developing new training materials

Responsible to organize & conduct pre-shift as well as other meetings communicating pertinent information to the staff, like house count menu changes, customer feedback, and improvement opportunity

Responsible to schedule direct staff in their work assignments

Interact positively with guests promoting services; resolving problems to the satisfaction of involved parties

Responsible to answer telephones, coordinate customer request, resolve conflicts, and manage reservations

Assist GM on managing the wine and bar program

Organize special events in the restaurant and offsite

Maintain rapport with all teams and help drive the Makiin hospitality culture

Ensure proper operating process are in place and followed

Responsible to monitor as well as take action to make sure food quality service standards are met

Responsible to verify temperatures, judge appearance as well as the taste of products check preparation methods to define quality

Responsible to give guidance towards improvements make necessary adjustments for consistency

Help G.M manage payroll processes time entries, tip management on a daily basis

Help G.M manage P&L and cost optimization, evaluate the cost-effectiveness of all aspects of the operation, develop as well as implement cost-saving profit-enhancing measures

Responsible to create forecast as well as revenue reports write correspondence

Responsible for restaurant marketing, including digital marketing, website, and social media management

Responsible to manage and maintain an online ordering system

Adhere to all safety and sanitation regulation per companys standard and health code

Manage restaurant reputation - including responding to web inquiries, and reviews on OpenTable, Yelp, Popmenu, Google Business, and UberEat

Responsible to maximize revenue and profitability

Manage restaurant operating processes, POS system, online ordering system, inventoryRequirements:

Minimum of 2 years experience in restaurant management in a fine dining concept.

Store volume sales +3MM

Excellent leadership, communication, and problem-solving skills

Ability to remain calm and professional in high-pressure situations

Strong customer service mindset and the ability to handle customer complaints effectively

Knowledge of health and safety regulations and licensing requirements for restaurants

Excellent organizational and time management skills

Ability to work evenings, weekends, and Holidays as required

Must be eligible to work in United States

Must agree to a background checkExperience level:

2+ years experience in managing a team of 25+ employees

2+ years experience as restaurant manager in a fine dining restaurant with +3MM in sales.

Working knowledge of business and software

Working knowledge of POS and inventory systems

Wine and liquors knowledge is a plusJob Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

Dental insurance

Vision insurance

Health insurance

Employee discount

Paid time off

Bonus programSchedule:

Day shift

Night shift

Evening shift

Holidays

Full AvailabilityShift:

10-11 hours shiftWork Location: In person