Salesforce Administrator

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.

We are currently seeking a skilled Salesforce Administrator to join our team. The ideal candidate will have a strong foundation in Salesforce administration and configuration, along with experience providing user support and troubleshooting. This role will be responsible for maintaining and enhancing our Salesforce instance to meet the evolving needs of our organization, as well as providing day-to-day support to Salesforce users.

Responsibilities:

Serve as the primary point of contact for Salesforce user support, including resolving user issues, answering questions, and providing guidance on Salesforce best practices.

Perform regular system maintenance tasks, including user management, security settings, and data maintenance activities.

Configure and customize Salesforce to meet business requirements, including creating custom objects, fields, workflows, and reports.

Collaborate with stakeholders to gather and analyze business requirements, and translate them into technical solutions within Salesforce.

Conduct user training sessions and create documentation to promote user adoption and proficiency in Salesforce.

Perform data analysis and validation to ensure data integrity and accuracy within Salesforce.

Assist with the implementation of new Salesforce features and functionalities, including testing and rollout activities.

Collaborate with cross-functional teams, including developers, business analysts, and project managers, to support Salesforce-related initiatives and projects.

Qualifications:

Bachelor's degree in Computer Science, Information Systems or related field.

Minimum of 2 years of experience as a Salesforce Administrator, with a focus on user support and implementation. (Hands-on)

Strong understanding of Salesforce configuration, including custom objects, fields, flows, and reports.

Demonstrated ability to be a team player, with a collaborative mindset and willingness to assist colleagues as needed.

Excellent communication and interpersonal skills, with the ability to effectively interact with users at all levels of the organization.

Strong analytical and problem-solving skills, with a focus on providing timely and effective solutions to user issues.

Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Proficiency in English, both written and verbal, with the ability to communicate effectively with stakeholders and team members

Salesforce Administrator certification - advantage.

Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.

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