Fraud Account Protection Specialist - Japanese Speaker

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Job responsibilities:

Handle incoming / outbound calls from card members as an Account Protection Specialist to proactively prevent fraud loss with world class services.

Handle authorizations calls from merchants and partners to enable spend.

Monitoring High Risk Accounts of American Express.

Suggestions for risk mitigation for high-risk accounts of cardholders.

Investigation and review the degree of risk of the cardholders in order to prevent bad debts.

Identify potential risks by analyzing the spending pattern and buying behavior and also by asserting the intention of repayment.

Suggestion on the method should be taken by justifying the problem is related to unauthorized use or actual credit problem.

Sharing of information and reports in cooperation with overseas bases.

Skills Needed:

Passion and confidence in communicating in Japanese is an essential requirement to be successful in this role as well as active listening.

Fluent in Japanese for business as native level. (Minimum JLPT1 or equivalent preferred)

Team player who is able to work in a diverse group with high level of integrity.

Able to work independently under minimal supervision.

Basic PC skills and familiar with Microsoft office applications.

Must be willing to work on rotating shifts (Earliest shift starts at 7am, latest at 1pm.)

*If the business requirements judge coverage to be essential, you will be assigned to cover the night shift for few days.

Service-oriented and able to communicate well with conversational English as a minimum.

Degree and above, with at least 3 years’ experience in the relevant field. Diploma, with at least 5 years’ experience in the relevant field. Technical Certificate or equivalent, with at least 7 years’ experience in the relevant field. (For the purpose of EP application)

At least 1 year of customer service experience

業務内容

アカウントプロテクションスペシャリストとしてカード会員との受電/架電対応を行い 世界最高基準のサービスで不正使用による損失を未然に防ぎます

加盟店やビジネスパートナーからの承認取得依頼を受け付け カード利用を促進します

高いリスクを抱えているとみられるアカウントに対するモニタリングを行います

カード利用におけるリスクを最小限に抑えるための提案を行います

貸し倒れを防ぐためのリスクを調査 判断します

海外拠点と協力して情報やレポートを共有します

必要なスキル

日本語で自信をもって正確なコミュニケーションを取れることが必要不可欠です

ネイティブレベルの堪能な日本語 最低でもJLPT1保持 または同等の能力が望ましい

ホスピタリティがあり 英語でもカード会員 関連部署とビジネスで求められる程度のコミュニケーションができること

多様性の中で相手に敬意をもって働くことができる 誠意のあるチームプレイヤー

最小限の指示 監督の中でも自立して働くことができる

基本的なPCスキルと Microsoft Officeアプリケーションに精通していること

ローテーションシフトで勤務が可能であること 最も早いシフトは午前7時に開始し 最も遅いシフトは午後1時に開始します

*業務上必要不可欠と判断した場合 数日間夜勤のカバーに入る可能性があります

大卒の場合 関連分野で3年以上の職歴があること 短大 専門卒の場合 関連分野で5年以上の職歴があること 高卒の場合 関連分野で7年以上の職歴があること 就労ビザ取得要件を満たすため

最低1年のカスタマーサービス経験があることが望ましい

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid or onsite arrangements depending on role and business needs

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Schedule: Full-time