Fraud Application And Claims Specialist Japanese Speaker

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Job Description

Interact with victim, applicants, and card members to protect their account from fraud activities primarily on inbound and outbound calls, whilst providing world class servicing

Identify and minimize the impacts of fraudulent, collusive, and unethical activity transacting through or on American Express Card members.

Review and analyze fraud claims raised by card members

Conduct interview or inform the results of investigation to card members

Process necessary adjustment when confirmed fraud on card member’s account

Required to make sound, fact based decisions.

Meet and perform above and beyond expectations especially in speed & decision quality

Achieve high productivity and quality of work.

Understand and comply with all Fraud processes and local regulations

Work on other fraud related tasks and projects as and when required

Qualification

Strong analytical thinking with eye for details

Able to seek solutions to a problem and holds a high level of integrity.

Self-motivated and able to work under minimum supervision

Able to perform under pressure to service Card members

Understanding of Card acceptance and Fraud process would be an advantage

Process excellence negotiation skills and can gain commitment for action

Proven ability to make fact-based decisions promptly and maintain accuracy

Strong Japanese verbal and written skills

Good command in English would be beneficial

業務内容

不正申し込み 成りすまし またはその疑いのある申し込みの調査

真正会員 申し込み者及び不正申し込み被害者への架電 受電業務

不正な申し込みや取引の傾向の分析と検証

カード会員からの不正申告のレビュー及び分析

カード会員への聞き取りや調査結果の報告

上記に付随する事務作業

正確的及び迅速に意思決定を効果的に行う

応募要件

優れた分析力のお持ちの方

問題解決能力のある方 ハイレベルな誠実さをお持ちの方

自発的に取り組む姿勢をお持ちであり 最小限の管理下で働ける方

確固とした労働倫理観をお持ちの方

意思決定を迅速にかつ効果的に行えるかた

カスタマーサービス経験者

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid or onsite arrangements depending on role and business needs

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Schedule: Full-time